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Managing Long-tail Processes Using FormSys ⋆
| Citations: | 2 - 1 self |
BibTeX
@MISC{Weber_managinglong-tail,
author = {Ingo Weber and Hye-young Paik and Boualem Benatallah and Corren Vorwerk and Liangliang Zheng and Sung Wook Kim},
title = {Managing Long-tail Processes Using FormSys ⋆},
year = {}
}
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Abstract
Efforts and tools aiming to automate business processes promise the highest potential gains on business processes with a well-defined structure and high degree of repetition [1]. Despite successes in this area, the reality is that today many processes are in fact not automated. This is because, among other reasons, Business Process Management Suites (BPMSs) are not well suited for ad-hoc and human-centric processes [2]; and automating processes demands high cost and skills. This affects primarily the “long tail of processes ” [3], i.e. processes that are less structured, or that do not affect many people uniformly, or that are not considered critical to an organization: those are rarely automated. One of the consequences of this state is that still today organisations rely on templates and paper-based forms to manage the long tail processes. In this paper, we present a novel tool for enabling end-users to model and deploy processes they encounter in their daily work. We thus focus on a subset of long-tail processes, which we refer to as personal processes, i.e., business processes as experienced and described by a single person. Hence we can avoid
Keyphrases
long-tail process business process daily work many people human-centric process paper-based form single person potential gain today organisation process demand high cost long tail process today many process business process management suite well-defined structure novel tool high degree long tail personal process
