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An investigation of the influence of national culture and group support systems on group processes and outcomes (2003)
| Venue: | In Proceedings of the Thirty-Sixth Hawaii International Conference on System Sciences. Retrieved |
| Citations: | 5 - 0 self |
BibTeX
@INPROCEEDINGS{Reinig03aninvestigation,
author = {Bruce A. Reinig},
title = {An investigation of the influence of national culture and group support systems on group processes and outcomes},
booktitle = {In Proceedings of the Thirty-Sixth Hawaii International Conference on System Sciences. Retrieved},
year = {2003},
pages = {70--78}
}
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Abstract
Group support systems (GSS) have been shown to be effective in a variety of managerial applications such as business process reengineering, strategic planning, and intelligence gathering. The majority of experiments and case studies that have reported GSS effectiveness, however, have been conducted in Western environments, which have individualistic and low power-distance cultures. It is not clear, however, if features such as anonymity and equal access to participation will be as effective in Asian cultures, which are collectivistic and high power-distance. This study reports a cross-cultural experiment using Hong Kong and U.S. students that examines the influence of GSS and national culture on group processes, meeting satisfaction, and group outcomes. Results indicate that the influence of GSS was consistent with prior research but the influence of culture was much less predictable.
Keyphrases
group support system national culture group process equal access western environment group outcome managerial application asian culture intelligence gathering cross-cultural experiment strategic planning case study business process reengineering low power-distance culture high power-distance u.s. student hong kong prior research g effectiveness
