DMCA
Recommending collaboration with social networks: a comparative evaluation (2003)
| Venue: | In Proceedings of the SIGCHI conference on Human factors in computing systems |
| Citations: | 70 - 3 self |
BibTeX
@INPROCEEDINGS{Mcdonald03recommendingcollaboration,
author = {David W. Mcdonald},
title = {Recommending collaboration with social networks: a comparative evaluation},
booktitle = {In Proceedings of the SIGCHI conference on Human factors in computing systems},
year = {2003}
}
Share
 |
 |
 |
 |
||
OpenURL
Abstract
Studies of information seeking and workplace collaboration often find that social relationships are a strong factor in determining who collaborates with whom. Social networks provide one means of visualizing existing and potential interaction in organizational settings. Groupware designers are using social networks to make systems more sensitive to social situations and guide users toward effective col-laborations. Yet, the implications of embedding social net-works in systems have not been systematically studied. This paper details an evaluation of two different social networks used in a system to recommend individuals for possible collaboration. The system matches people looking for expertise with individuals likely to have expertise. The effectiveness of social networks for matching individuals is evaluated and compared. One finding is that social net-works embedded into systems do not match individuals’ perceptions of their personal social network. This finding and others raise issues for the use of social networks in groupware. Based on the evaluation results, several design considerations are discussed.
Keyphrases
social network comparative evaluation social net-works organizational setting paper detail several design consideration strong factor different social network potential interaction workplace collaboration social situation guide user personal social network effective col-laborations evaluation result groupware designer possible collaboration social relationship individual perception
