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To What Extent Does the Tacit (1999)
| Venue: | in a Technology Product Limit Its Electronic Commerce Potential? Proceedings of the 22nd Information Systems Research Seminar |
BibTeX
@INPROCEEDINGS{In99towhat,
author = {Knowledge Embodied In and Rainer Breite and Kaj U. Koskinen and Pekka Pihlanto and Hannu Vanharanta},
title = {To What Extent Does the Tacit},
booktitle = {in a Technology Product Limit Its Electronic Commerce Potential? Proceedings of the 22nd Information Systems Research Seminar},
year = {1999},
pages = {183--192}
}
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Abstract
This paper examines the question of whether the tacit knowledge embodied in technology products limits its electronic commerce potential. The paper describes the knowledge embodied in a technology product, and the transfer of that knowledge to the customer. In particular, the relationships between Internet users/customers and Internet applications are explored. Two related small-scale case studies about the purchase of a product over the Internet are presented. In the first case study the product is a computer operator's chair (assumed to incorporate tacit knowledge) and, in the second, a portable microcomputer (assumed to incorporate mostly explicit knowledge). Finally, a comparison is made between these cases. The comparison gives evidence that tacit knowledge limits commerce taking place over the Internet.
