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Users are not the enemy (1999)
| Venue: | Communications of the ACM |
| Citations: | 355 - 30 self |
BibTeX
@ARTICLE{Adams99usersare,
author = {Anne Adams and Martina Angela Sasse},
title = {Users are not the enemy},
journal = {Communications of the ACM},
year = {1999}
}
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Abstract
Many system security departments treat users as a security risk to be controlled. The general consensus is that most users are careless and unmotivated when it comes to system security. In a recent study, we found that users may indeed compromise computer security mechanisms, such as password authentication, both knowing and unknowingly. A closer analysis, however, revealed that such behavior is often caused by the way in which security mechanisms are implemented, and users ’ lack of knowledge. We argue that to change this state of affairs, security departments need to communicate more with users, and adopt a user-centered design approach.
