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Tourism in crisis: Managing the effects of terrorism (1999)
| Venue: | Journal of Travel Research |
| Citations: | 31 - 0 self |
BibTeX
@ARTICLE{Sönmez99tourismin,
author = {F. Sönmez and Yiorgos Apostolopoulos and Peter Tarlow},
title = {Tourism in crisis: Managing the effects of terrorism},
journal = {Journal of Travel Research},
year = {1999},
pages = {13--18}
}
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Abstract
While tourists are free to avoid destinations associated with risk, the consequences of disastrous events on tourist destinations are inescapable and can be profound. Terrorism that targets tourism can be viewed as a disaster for a destination and ensuing events can create a serious tourism crisis. This article argues that tourist destinations—especially those vulnerable to politically motivated violence —should incorporate crisis management planning into their overall sustainable development and marketing/management strategies to protect and rebuild their image of safety/attractiveness, to reassure potential visitors of the safety of the area, to reestablish the area‟s functionality/attractiveness, and to aid local travel and tourism industry members in their economic recovery. Recommendations include having a crisis management plan in place, establishing a tourism crisis management task force, developing a crisis management guidebook, and partnering with law enforcement officials. Article: The tourism industry—regardless of setbacks such as the collapse and subsequent instability of Eastern Europe; the Persian Gulf War; the civil war in the former Yugoslavia; the financial and sociopolitical turmoil in Southeast Asia, Japan, Russia, and Latin America; and the perpetual international state of affairs—has become the world‟s preeminent industry, contributing about $3.6 trillion to the global gross domestic product (GDP)
Keyphrases
tourist destination serious tourism crisis crisis management plan former yugoslavia overall sustainable development global gross domestic product tourism industry regardless eastern europe persian gulf war southeast asia sociopolitical turmoil motivated violence subsequent instability perpetual international state economic recovery local travel safety attractiveness crisis management tourism crisis management task force tourism industry member potential visitor crisis management guidebook latin america law enforcement official area functionality attractiveness civil war world preeminent industry disastrous event marketing management strategy
