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Towards an ontological foundation of services science: The general service model (2011)
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| Venue: | In Wirtschaftsinformatik |
| Citations: | 22 - 1 self |
BibTeX
@INPROCEEDINGS{Ferrario11towardsan,
author = {Roberta Ferrario and Nicola Guarino and Meritxell Fernández Barrera},
title = {Towards an ontological foundation of services science: The general service model},
booktitle = {In Wirtschaftsinformatik},
year = {2011},
pages = {47}
}
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Abstract
Abstract. As a growing number of economic transactions tend to happen in the Web, their legal implications and assumptions need to be made explicit in the proper way, in order to facilitate interoperability across different normative systems, encourage transparency towards the end users and ultimately promote trust in automated services. In particular, potentially ambiguous terms (and often apparently unproblematic ones) mentioned in these transactions need to be carefully analyzed in order to clarify the distinctions between slightly different meanings, describing hidden relationships and implicit constraints. One of these terms, highly overloaded nowadays, is “service”. Indeed, the very fact that services are now offered through the Web, and that the notion of service is at the core of a wholly new organizational paradigm – service-oriented systems – suggests the need to carefully (re)consider this notion. In this paper we shall attempt this analysis under the perspective of formal ontology, with a special attention to the legal aspects. The approach we take is that services are complex temporal entities (events) based on the central notion of commitment. Analyzing services as complex events allows us to clarify the relationships between the various agents that participate to these events playing specific roles, with specific responsibilities; moreover, this analysis explains a classic
Keyphrases
service science general service model ontological foundation central notion special attention different normative system complex event legal implication formal ontology new organizational paradigm service-oriented system hidden relationship legal aspect various agent automated service unproblematic one overloaded nowadays specific responsibility proper way complex temporal entity different meaning end user ambiguous term implicit constraint promote trust economic transaction specific role
