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Outsourcing Practices in the Public Sector: A Case Study of a Developing Country (2000)
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BibTeX
@MISC{Khalfan00outsourcingpractices,
author = {Abdulwahed Khalfan and Tom G. Gough},
title = {Outsourcing Practices in the Public Sector: A Case Study of a Developing Country},
year = {2000}
}
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Abstract
This paper presents an overview of a national case study exploring the IS/IT outsourcing phenomenon in the public sector of a developing country. Kuwait has been used as an example of a developing country and the data collection for this study was done there. The primary data on IS/IT outsourcing practices, obtained for the first time in Kuwait, were collected by means of survey questionnaire and semi-structured interviews supported by organisational documentation. Several public sector institutions were selected to participate in the investigation. The initial findings set out in the paper provide an insight into how outsourcing practices, as an information system strategy, are motivated and managed in the context of a developing nation. The findings of this study suggest that there will be an increasing utilisation of IT outsourcing services in the public sector of Kuwait. 1. INTRODUCTION Outsourcing has emerged in recent years in both the private and public sectors as a k...
Keyphrases
public sector developing country case study developing nation primary data information system strategy outsourcing practice several public sector institution introduction outsourcing recent year semi-structured interview organisational documentation data collection national case study first time survey questionnaire initial finding
