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Design And Evaluation Of Spoken Dialog Systems (1997)
| Venue: | In Proceedings of the ASRU Workshop |
| Citations: | 5 - 1 self |
BibTeX
@INPROCEEDINGS{Kamm97designand,
author = {C. A. Kamm and M. A. Walker},
title = {Design And Evaluation Of Spoken Dialog Systems},
booktitle = {In Proceedings of the ASRU Workshop},
year = {1997}
}
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Abstract
Interactive spoken dialog systems extend the range of automated telecommunication services beyond simple limited-choice form-filling applications to goal-directed tasks covering richer, more complex domains. Creating effective and efficient dialog systems requires not only accurate and robust speech recognition and language modeling, but also iterative, principled design of the user interface (UI), coupled with system evaluation with real users. This paper focusses on the design and evaluation of spoken dialog systems, first discussing how general UI principles that are well-understood for graphical user interfaces are also relevant for spoken language interfaces, and then describing the PARADISE framework[14] for evaluating spoken dialog systems. INTRODUCTION Spoken dialog systems that enable effective and natural interfaces to automated services, including telecommunication control, information access, and business transactions, are gaining increasing presence, at least in prototyp...
Keyphrases
spoken dialog system robust speech recognition natural interface principled design information access simple limited-choice form-filling application goal-directed task telecommunication service efficient dialog system system evaluation user interface real user graphical user interface language modeling spoken language interface introduction spoken dialog system complex domain paradise framework telecommunication control general ui principle business transaction interactive spoken dialog system
