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Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view (2004)
| Venue: | Strategic Management Journal |
| Citations: | 134 - 1 self |
BibTeX
@ARTICLE{Ray04capabilities,business,
author = {Gautam Ray and Jay B. Barney and Waleed A. Muhanna},
title = {Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view},
journal = {Strategic Management Journal},
year = {2004},
volume = {25},
pages = {23--37}
}
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Abstract
A growing body of empirical literature supports key assertions of the resource-based view. However, most of this work examines the impact of firm-specific resources on the overall performance of a firm. In this paper it is argued that, in some circumstances, adopting the effectiveness of business processes as a dependent variable may be more appropriate than adopting overall firm performance as a dependent variable. This idea is tested by examining the determinants of the effectiveness of the customer service business process in a sample of North American insurance companies. Results are consistent with resource-based expectations, and they show that distinctive advantages observable at the process level are not necessarily reflected in firm level performance. The implications of these findings for research and practice are discussed along with a discussion of the relationship between resources and capabilities, on the one hand, and business processes, activities, and routines, on the other. Copyright © 2003 John Wiley & Sons, Ltd. The resource-based view (RBV) asserts that firms gain and sustain competitive advantages by deploying valuable resources and capabilities that are
Keyphrases
business process dependent variable resource-based view competitive advantage empirical test key assertion empirical literature firm-specific resource north american insurance company john wiley son process level resource-based expectation customer service business process firm level performance overall performance distinctive advantage valuable resource overall firm performance
