The unseen and unacceptable face of digital libraries

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The unseen and unacceptable face of digital libraries (2004)

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by Anne Adams , Ann Blandford

Venue:	JOURNAL OF DIGITAL LIBRARIES. SPRINGER-VERLAG, HEIDELBERG
Citations:	21 - 14 self

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@ARTICLE{Adams04theunseen,
    author = {Anne Adams and Ann Blandford},
    title = {The unseen and unacceptable face of digital libraries},
    journal = {JOURNAL OF DIGITAL LIBRARIES. SPRINGER-VERLAG, HEIDELBERG},
    year = {2004},
    volume = {4},
    pages = {71--81}
}

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Abstract

The social and organizational aspects of digital libraries are often overlooked but this paper reviews how they can affect users ’ awareness and acceptance of digital libraries. An analysis of research conducted within two contrasting domains (Clinical and Academic) is presented which highlights issues of user interactions, work practices and the organizational social structures. The combined study comprises an analysis of 98 in-depth interviews and focus groups with lecturers, librarians and hospital clinicians. The importance of current and past roles of the library, and how users interacted with it, are revealed. Web-based digital libraries, while alleviating most library resource and interaction problems, require a change in librarians ’ and DL designers ’ roles and interaction patterns if they are to be implemented acceptably and effectively. Without this role change, users will at best be unaware of these digital resources and at worst feel threatened by them. The findings of this paper highlight the importance on DL design and implementation of the social context and supporting user communication (i.e. collaboration and consultation) in their information search and usage activities.

Keyphrases

digital library unacceptable face information search in-depth interview digital resource dl designer role library resource interaction problem work practice user interaction hospital clinician interaction pattern web-based digital library organizational aspect role change usage activity past role social context dl design highlight issue combined study user communication organizational social structure

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