@MISC{Telecom_december2009vulnerability, author = {Supervisor Agentschap Telecom}, title = {December 2009Vulnerability of Wireless City Networks Coping with Interference in License-Exempt Frequency Bands: A Stakeholder Approach}, year = {} }
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Abstract
This thesis report is the result of a research into the vulnerability of Wireless City Networks. Wireless City Networks are city-wide wireless infrastructures based on Wi-Fi technology. Such networks are increasingly being deployed and are projected to support business-critical processes and are serving considerable interests including public safety and healthcare. In contrast with conventional wireless infrastructures, WCNs cannot rely on dedicated frequency bands since they operate in LE spectrum and therefore they are to a large extent subject to interference. Interference may lead to degraded service quality. Agentschap Telecom, the organization responsible for spectrum regulation in the Netherlands, has the task to ensure network quality and availability and to protect networks from harmful interference. However since WCNs operate in license-exempt bands the roles of regulators are limited and it is therefore in the interest of Agentschap Telecom to adjust their means. Degradation in service quality leads to risks for stakeholders and it is in the interest of stakeholders to manage these risks. In this research service quality is defined from a business perspective. Not only technical aspects of network performance are taken in account. Rather, in this research it is argued that service quality is a result of the comparison between customer expectations and perceived service. Therefore the following research question is formulated: What elements of risk management