DMCA
Design Lessons from the Fastest Q&A Site in the West (2011)
| Venue: | CHI 2011 |
| Citations: | 67 - 1 self |
BibTeX
@MISC{Mamykina11designlessons,
author = {Lena Mamykina and Bella Manoim and Manas Mittal and George Hripcsak and Björn Hartmann},
title = {Design Lessons from the Fastest Q&A Site in the West},
year = {2011}
}
Share
 |
 |
 |
 |
||
OpenURL
Abstract
This paper analyzes a Question & Answer site for programmers, Stack Overflow, that dramatically improves on the utility and performance of Q&A systems for technical domains. Over 92 % of Stack Overflow questions about expert topics are answered — in a median time of 11 minutes. Using a mixed methods approach that combines statistical data analysis with user interviews, we seek to understand this success. We argue that it is not primarily due to an a priori superior technical design, but also to the high visibility and daily involvement of the design team within the community they serve. This model of continued community leadership presents challenges to both CSCW systems research as well as to attempts to apply the Stack Overflow model to other specialized knowledge domains.
Keyphrases
fastest site design lesson median time stack overflow high visibility mixed method continued community leadership present daily involvement user interview question answer site stack overflow question technical domain combine statistical data analysis stack overflow model expert topic cscw system research priori superior technical design design team specialized knowledge domain
