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Information support services for intermediation tasks of collaborative networks (2010)
| Venue: | Journal of Universal Computer Science |
| Citations: | 1 - 0 self |
BibTeX
@ARTICLE{Thimm10informationsupport,
author = {Heiko Thimm and Karsten Boye Rasmussen},
title = {Information support services for intermediation tasks of collaborative networks},
journal = {Journal of Universal Computer Science},
year = {2010},
pages = {1776--1800}
}
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Abstract
Abstract: Companies in collaborative networks require intermediation to perform. The collaborative network forms the breeding environment for the configuration of a Virtual Enterprise that can handle a business request. This configuration task can be supported by IT services. For collaborative networks such as production networks focused on non-digital services and products we propose to assign specific intermediation tasks to a human network moderator supported by these IT services. The obvious support is targeted for the configuration of the Virtual Enterprise i.e. the search and selection from the available products, services, and competences found among the network participants. The configuration decision can jeopardize the network performance by harming the trust necessary to build new Virtual Enterprises. Through a further intermediation task trust can be inspired and promoted in the network. This article shows how the configuration is supported by a Decision Support Service and how a Transparency Support Service supports the downloading and acceptance of decisions in collaborative networks. The article outlines the IT supportive service system and exemplifies the use by a scenario example. Results on intermediation in collaborative networks can prove helpful for general service science problems.
Keyphrases
collaborative network information support service intermediation task virtual enterprise scenario example business request general service science problem network participant configuration decision human network moderator non-digital service breeding environment production network configuration task intermediation task trust network performance available product new virtual enterprise decision support service obvious support transparency support service specific intermediation task supportive service system
