focuses on student retention, we have the need to define student learning outcomes, and we have the need to communicate better. I’m going to address these themes this morning in our brief time together and I hope there will be a few minutes left over for questions at the end. At the outset, let me say that the Gateway Project is a particularly rigorous exemplar of a faculty-driven and well-designed QEP, and something about which everyone here should take justifiable pride. This is a QEP that gets it right. Organizational Communication I’d like to start with a focus on organizational communication. When we think of communication, let’s picture of a two-way street with multiple modes of travel, maybe like a surface street with a monorail overhead or a trolley if we’re in Ibor City. On the sending end of the street, we first design the communication. The design end is critical and I’m going to return to that in a few minutes. We then send out communication, verbally, non-verbally, in written form, and in graphic/pictorial format. On the receiving end of the street, we perceive and interpret the information received. But do we know