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Social Matching: A Framework and Research Agenda • 433
, 2000
"... Social matching systems bring people together in both physical and online spaces. They have the potential to increase social interaction and foster collaboration. However, social matching systems lack a clear intellectual foundation: the nature of the design space, the key research challenges, and t ..."
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Cited by 99 (4 self)
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Social matching systems bring people together in both physical and online spaces. They have the potential to increase social interaction and foster collaboration. However, social matching systems lack a clear intellectual foundation: the nature of the design space, the key research challenges, and the roster of appropriate methods are all ill-defined. This article begins to remedy the situation. It clarifies the scope of social matching systems by distinguishing them from other recommender systems and related systems and techniques. It identifies a set of issues that characterize the design space of social matching systems and shows how existing systems explore different points within the design space. It also reviews selected social science results that can provide input into system design. Most important, the article presents a research agenda organized around a set of claims. The claims embody our understanding of what issues are most important to investigate, our beliefs about what is most likely to be true, and our suggestions of specific research directions to pursue.
Do you know?: recommending people to invite into your social network
- In IUI ’09: Proceedings of the 13th international conference on Intelligent user interfaces
, 2009
"... In this paper we describe a novel UI and system for providing users with recommendations of people to invite into their explicit enterprise social network. The recommendations are based on aggregated information collected from various sources across the organization and are displayed in a widget, wh ..."
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Cited by 47 (11 self)
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In this paper we describe a novel UI and system for providing users with recommendations of people to invite into their explicit enterprise social network. The recommendations are based on aggregated information collected from various sources across the organization and are displayed in a widget, which is part of a popular enhanced employee directory. Recommended people are presented one by one, with detailed reasoning as for why they were recommended. Usage results are presented for a period of four months that indicate an extremely significant impact on the number of connections created in the system. Responses in the organization’s blogging system, a survey with over 200 participants, and a set of interviews we conducted shed more light on the way the widget is used and implications of the design choices made. ACM Classification
Bowling Online: Social Networking and Social Capital within the Organization
"... Within an organizational setting, social capital facilitates knowledge management processes in that it enables individuals to locate useful information, draw on resources and make contributions to the network. This paper explores the relationship between various dimensions of organizational social c ..."
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Cited by 37 (10 self)
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Within an organizational setting, social capital facilitates knowledge management processes in that it enables individuals to locate useful information, draw on resources and make contributions to the network. This paper explores the relationship between various dimensions of organizational social capital and the use of an internal social network site (SNS). We hypothesize that the use of a SNS contributes to social capital within the organization in that SNS users are able to maintain larger networks of heterogeneous contacts. Additionally, the affordances of the site support social interaction between users, thus helping individuals maintain existing relationships and deepen developing ones. We find that bonding relationships, sense of corporate citizenship, interest in connecting globally, and access to new people and expertise are all associated with greater intensity of use of the social network site.
M.: Linking social networks on the web with foaf: A semantic web case study
, 2008
"... One of the core goals of the Semantic Web is to store data in distributed locations, and use ontologies and reasoning to aggregate it. Social networking is a large movement on the web, and social networking data using the Friend of a Friend (FOAF) vocabulary makes up a significant portion of all dat ..."
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Cited by 26 (1 self)
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One of the core goals of the Semantic Web is to store data in distributed locations, and use ontologies and reasoning to aggregate it. Social networking is a large movement on the web, and social networking data using the Friend of a Friend (FOAF) vocabulary makes up a significant portion of all data on the Semantic Web. Many traditional web-based social networks share their members ’ information in FOAF format. While this is by far the largest source of FOAF online, there is no information about whether the social network models from each network overlap to create a larger unified social network, or whether they are simply isolated components. If there are intersections, it is evidence that Semantic Web rep-resentations and technologies are being used to create inter-esting, useful data models. In this paper, we present a study of the intersection of FOAF data found in many online social networks. Using the semantics of the FOAF ontology and ap-plying Semantic Web reasoning techniques, we show that a significant percentage of profiles can be merged from multi-ple networks. We present results on how this affects network structure and what it says about the success of the Semantic Web.
H.: Proactive displays: Supporting awareness in fluid social environments
- 1 – 31. ACM
, 2008
"... Academic conferences provide a social space for people to present their work and interact with one another. However, opportunities for interaction are unevenly distributed among the attendees. We seek to extend the opportunities for interaction among attendees by using technology to enable them to r ..."
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Cited by 23 (0 self)
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Academic conferences provide a social space for people to present their work and interact with one another. However, opportunities for interaction are unevenly distributed among the attendees. We seek to extend the opportunities for interaction among attendees by using technology to enable them to reveal information about their background and interests in different settings. We evaluate a suite of applications that augment three physical social spaces at an academic conference. The applications were designed to augment formal conference paper sessions and informal breaks. A mixture of qualitative observation and survey response data are used to frame the impacts from both individual and group perspectives. Respondents reported on their interactions and serendip-itous findings of shared interests with other attendees. However, some respondents also identify distracting aspects of the augmentation. Our discussion relates these results to existing theory of group behavior in public places and how these social space augmentations relate to awareness as well as the problem of shared interaction models.
Asynchronous remote medical consultation for Ghana
- Proceedings of the SIGCHI conference on human factors in computing systems
, 2008
"... Computer-mediated communication systems can be used to bridge the gap between doctors in underserved regions with local shortages of medical expertise and medical specialists worldwide. To this end, we describe the design of a prototype remote consultation system intended to provide the social, inst ..."
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Cited by 22 (4 self)
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Computer-mediated communication systems can be used to bridge the gap between doctors in underserved regions with local shortages of medical expertise and medical specialists worldwide. To this end, we describe the design of a prototype remote consultation system intended to provide the social, institutional and infrastructural context for sustained, self-organizing growth of a globally-distributed Ghanaian medical community. The design is grounded in an iterative design process that included two rounds of extended design fieldwork throughout Ghana and draws on three key design principles (social networks as a framework on which to build incentives within a self-organizing network; optional and incremental integration with existing referral mechanisms; and a weakly-connected, distributed architecture that allows for a highly interactive, responsive system despite failures in connectivity). We discuss initial experiences from an ongoing trial deployment in southern Ghana. Author Keywords Telemedicine, social networking, organizational interfaces,
People-to-People-to-Geographical-Places: The P3 Framework for Location-Based Community Systems
- Computer Supported Cooperative Work
, 2004
"... Abstract. In this paper we examine an emerging class of systems that link People-to-People-to-Geographical-Places; we call these P3-Systems. Through analyzing the literature, we have identified four major P3-System design techniques: People-Centered systems that use either absolute user location (e. ..."
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Cited by 19 (3 self)
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Abstract. In this paper we examine an emerging class of systems that link People-to-People-to-Geographical-Places; we call these P3-Systems. Through analyzing the literature, we have identified four major P3-System design techniques: People-Centered systems that use either absolute user location (e.g. Active Badge) or user proximity (e.g. Hocman) and Place-Centered systems based on either a representation of people’s use of physical spaces (e.g. ActiveMap) or on a matching virtual space that enables online interaction linked to physical location (e.g. Geonotes). In addition, each feature can be instantiated synchronously or asynchronously. The P3-System framework organizes existing systems into meaningful categories and structures the design space for an interesting new class of potentially context-aware systems. Our discussion of the framework suggests new ways of understanding and addressing the privacy concerns associated with location aware community system and outlines additional socio-technical challenges and opportunities. 1.
How-To Pages: Informal Systems of Expertise Sharing
"... Abstract. The How-To has recently emerged as a genre of online content that describes how something is done. This study focuses on computer and electronics hobbyists and their use of How-Tos—how hobbyists use existing knowledge to solve technical challenges, how they document their new knowledge for ..."
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Cited by 19 (1 self)
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Abstract. The How-To has recently emerged as a genre of online content that describes how something is done. This study focuses on computer and electronics hobbyists and their use of How-Tos—how hobbyists use existing knowledge to solve technical challenges, how they document their new knowledge for one another, and how they exchange help and feedback. Our analysis describes How-To knowledge sharing as a fully decentralized expertise-location system in which the How-To functions as both a broadcast of the author’s expertise and a personal portfolio.
Expert recommender: Designing for a network organization
- Computer Supported Cooperative Work (CSCW
, 2007
"... Abstract. Recent knowledge management initiatives focus on expertise sharing within formal organizational units and informal communities of practice. Expert recommender systems seem to be a promising tool in support of these initiatives. This paper presents experiences in designing an expert recomme ..."
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Cited by 13 (3 self)
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Abstract. Recent knowledge management initiatives focus on expertise sharing within formal organizational units and informal communities of practice. Expert recommender systems seem to be a promising tool in support of these initiatives. This paper presents experiences in designing an expert recommender system for a knowledge-intensive organization, namely the National Industry Association (NIA). Field study results provide a set of specific design requirements. Based on these requirements, we have designed an expert recommender system which is integrated into the specific software infrastructure of the organizational setting. The organizational setting is, as we will show, specific for historical, political, and economic reasons. These particularities influence the employees ’ organizational and (inter-)personal needs within this setting. The paper connects empirical findings of a long-term case study with design experiences of an expertise recommender system.
A Survey of Social Software Engineering
"... Software engineering is a complex sociotechnical activity, due to the need for discussing and sharing knowledge among team members. This has raised the need for effective ways of sharing ideas, knowledge, and artifacts among groups and their members. The social aspect of software engineering process ..."
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Cited by 13 (1 self)
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Software engineering is a complex sociotechnical activity, due to the need for discussing and sharing knowledge among team members. This has raised the need for effective ways of sharing ideas, knowledge, and artifacts among groups and their members. The social aspect of software engineering process also demands computer support to facilitate the development by means of collaborative tools, applications and environments. In this paper, we present a survey of relevant works from psychology, mathematics and computer science studies. The combination of these fields provides the required infrastructure for engineering social and collaborative applications as well as the software engineering process. We also discuss possible solutions for the encountered shortcomings, and how they can improve software development. 1.
