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in press). Does culture interact with media richness? The effects of audio vs. video conferencing on Chinese and American dyads
- Proceedings of HICSS 2007
"... Eastern and Western cultures differ along several dimensions affecting computer-supported collaborative work. We consider one such dimension, low context (requiring little situational information) or high context (requiring substantial situational information) communication style. Specifically, we r ..."
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Eastern and Western cultures differ along several dimensions affecting computer-supported collaborative work. We consider one such dimension, low context (requiring little situational information) or high context (requiring substantial situational information) communication style. Specifically, we report on a laboratory study comparing communication and performance of low-context American dyads, highcontext Chinese dyads, and mixed American-Chinese dyads on a negotiation task under two possible media conditions: audio conferencing or video conferencing. Although theoretical cultural work and some prior research suggest that high-context Chinese dyads can benefit from the visual cues available in video-enabled systems, we found little support for this hypothesis. There were no effects of culture or medium on conversational efficiency. We did find differences in word usage and quality of interaction between the groups, suggesting potential impact on long term collaborations. We discuss some of the implications of these findings for a theoretical understanding of culture and collaborative work. 1.
Leveling the organizational playing field--virtually: A meta-analysis of experimental research assessing the impact of group support system use on member influence behaviors
- Communication Research
, 2005
"... One of the most heralded features of group support systems (GSSs) is their ability to democratize group processes. Through minimizing barriers to com-munication, GSSs are proposed to create greater opportunities for member influence than those created in groups meeting face-to-face. To test this not ..."
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Cited by 7 (1 self)
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One of the most heralded features of group support systems (GSSs) is their ability to democratize group processes. Through minimizing barriers to com-munication, GSSs are proposed to create greater opportunities for member influence than those created in groups meeting face-to-face. To test this notion, a meta-analysis was conducted examining the aggregate impact of GSS use on six influence variables across 48 experiments. Results indicate that groups using a GSS experience greater participation and influence equality, generate a larger amount of unique ideas, and experience less member dominance than do groups meeting face-to-face. The impact of GSS use on decision shifts is moderated by the national culture of participants. The implications of these findings for research on GSS use are examined, and directions for future research are offered.
Conversational Argumentation in Decision Making: Chinese and U.S. Participants in Face-to-Face and Instant-Messaging Interactions
"... This study investigates cultural and communication medium effects on conversational argumentation in a decision-making context. Chinese and U.S. participants worked in pairs on two decision-making tasks via face-to-face (FtF) and instant messaging (IM). The analyses showed that Chinese participants ..."
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This study investigates cultural and communication medium effects on conversational argumentation in a decision-making context. Chinese and U.S. participants worked in pairs on two decision-making tasks via face-to-face (FtF) and instant messaging (IM). The analyses showed that Chinese participants tended to engage in potentially more complex argumentation, whereas U.S. participants tended to utilize proportionally more statements of claims and statements of convergence (agreements, acknowledgments, and concessions). Argumentation in IM tended to be more direct than in FtF interactions. There were no interaction effects between culture and communication medium on argumentation behavior. In addition, statements of convergence were found to be negatively related to measures of persuasion, indicating that such statements do not necessarily indicate true agreements or shifts in opinion. The results are discussed in terms of structuration theory and the socioegocentric model of communication. Argumentation is a pervasive mode of discourse, occurring in face-to-face (FtF), mass-mediated and computer-mediated contexts, and in oral and written discourse. Various definitions of argumentation exist, depending on disciplinary and functional orientations to the study of argument (Voss & Van Dyke, 2001). Decision-making dyads and groups engage in argumentation by exchanging claims and
An Integrative Literature Review of Knowledge Sharing through Cultural Lenses
"... This paper presents an integrative review of literature on cultural dimensions that have been suggested as facilitative and inhibitive to knowledge sharing in organizations. Content analysis was conducted on articles related to national, organizational and professional culture and knowledge sharing ..."
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This paper presents an integrative review of literature on cultural dimensions that have been suggested as facilitative and inhibitive to knowledge sharing in organizations. Content analysis was conducted on articles related to national, organizational and professional culture and knowledge sharing process. Based on a review of existing literature in this area, this paper presents a conceptual framework that identifies cultural factors that significantly influence knowledge sharing process.
