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What is Coordination Theory and How Can it Help Design Cooperative Work Systems. Computer Supported Collaborative Work, (1990)

by T Malone, K Crowston
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Coordination Mechanisms: Towards a Conceptual Foundation of CSCW Systems Design

by Kjeld Schmidt, Carla Simone - Journal of Collaborative Computing , 1996
"... The paper outlines an approach to CSCW systems design based on the concept of `coordination mechanisms.' The concept of coordination mechanisms has been developed as a generalization of phenomena described in empirical investigations of the use of artifacts for the purpose of coordinating coope ..."
Abstract - Cited by 271 (27 self) - Add to MetaCart
The paper outlines an approach to CSCW systems design based on the concept of `coordination mechanisms.' The concept of coordination mechanisms has been developed as a generalization of phenomena described in empirical investigations of the use of artifacts for the purpose of coordinating cooperative activities in different work domains. On the basis of the evidence of this corpus of empirical studies, the paper outlines a theory of the use of artifacts for coordination purposes in cooperative work settings, derives a set of general requirements for computational coordination mechanisms, and sketches the architecture of Ariadne, a CSCW infrastructure for constructing and running such malleable and linkable computational coordination mechanisms.
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...veloping the Ariadne notation it was assumed that the set of elemental categories of articulation # A similar idea of selecting objects and related operations has been suggested by Malone and others (=-=Malone and Crowston, 1990-=-) as an initial foundation for an interdisciplinary `coordination theory'. This effort has evolved into the current attempt to define `tools for inventing organizations' (Malone et al., 1993). 190 K. ...

Past, present, and future of decision support technology. Decision Support Systems

by $ J P Shim , Merrill Warkentin , James F Courtney , Daniel J Power , Ramesh Sharda , Christer Carlsson , 2002
"... Abstract Since the early 1970s, decision support systems (DSS) technology and applications have evolved significantly. Many technological and organizational developments have exerted an impact on this evolution. DSS once utilized more limited database, modeling, and user interface functionality, bu ..."
Abstract - Cited by 139 (1 self) - Add to MetaCart
Abstract Since the early 1970s, decision support systems (DSS) technology and applications have evolved significantly. Many technological and organizational developments have exerted an impact on this evolution. DSS once utilized more limited database, modeling, and user interface functionality, but technological innovations have enabled far more powerful DSS functionality. DSS once supported individual decision-makers, but later DSS technologies were applied to workgroups or teams, especially virtual teams. The advent of the Web has enabled inter-organizational decision support systems, and has given rise to numerous new applications of existing technology as well as many new decision support technologies themselves. It seems likely that mobile tools, mobile e-services, and wireless Internet protocols will mark the next major set of developments in DSS. This paper discusses the evolution of DSS technologies and issues related to DSS definition, application, and impact. It then presents four powerful decision support tools, including data warehouses, OLAP, data mining, and Web-based DSS. Issues in the field of collaborative support systems and virtual teams are presented. This paper also describes the state of the art of optimization-based decision support and active decision support for the next millennium. Finally, some implications for the future of the field are discussed. D 2002 Published by Elsevier Science B.V.
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...task-oriented work group’’ that ‘‘typically focus on organizationally assigned tasks.’’ Collaboration occurs within the context of cooperative work and is defined as ‘‘multiple individuals working together in a planned way in the same production process or in different but connected production processes’’ [60]. Because individuals who cooperate or perform tasks together share only partially overlapping goals, individual group members’ activities must be coordinated to ensure that the disparate individuals come to share the same goals. Coordination involves actors working together harmoniously [37,38] to accomplish a collective set of tasks [56]. A group decision results from interpersonal communication among group members [14]. 4.2. Group support systems Group support systems (GSS) or collaboration support systems enhance the communication-related activities of team members engaged in computer-supported cooperative work. The communication and coordination activities of team members are facilitated by technologies that can be characterized along the three continua of time, space, and level of group support [1,14,30]. Teams can communicate synchronously or asynchronously; they may be locate...

Small group design meetings: An analysis of collaboration

by Gary M. Olson, Judith S. Olson, Mark R. Carter, Marianne Storrbsten - Human Computer Interaction , 1992
"... The development of schemes to support group work, whether behavioral methods or new technologies like groupware, should be based on detailed knowledge about how groups work, what they do well, and what they have trouble with. Such data can be used to suggest what kinds of tools people might need as ..."
Abstract - Cited by 119 (14 self) - Add to MetaCart
The development of schemes to support group work, whether behavioral methods or new technologies like groupware, should be based on detailed knowledge about how groups work, what they do well, and what they have trouble with. Such data can be used to suggest what kinds of tools people might need as well as to provide a baseline for evaluating the effects of schemes for improvement. We present details of how real groups engage in a representative collaborative task- early software design meetings- to provide such knowledge. We studied 10 design meetings from four projects in two organizations. The meetings were videotaped, transcribed, and then analyzed using a coding scheme that looked at participants ' problem solving and the activities they used to coordinate and manage themselves. We also analyzed the structure of their design arguments. We found, to our surprise, that although the meetings differed in how many issues were covered they were strikingly similar in both how people spent their time and in the sequential
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...ood, 1981). Collaborative design retains all of the features of design tasks that make them difficult but adds to it the usual array of coordination issues that characterize group work (Brooks, 1975; =-=Malone & Crowston, 1990-=-; McGrath, 1984). The early or upstream stages of system design that are our focus are probably the most important in the development of useful, usable, maintainable software (Curtis, Krasner, & Iscoe...

A Taxonomy of Usability Characteristics in Virtual Environments

by Joseph L. Gabbard, Deborah Hix , 1997
"... Despite intense and wide-spread research in both virtual environments (VEs) and usability, the exciting new technology of VEs has not yet been closely coupled with the important characteristic of usability -- a necessary coupling if VEs are to reach their full potential. Although numerous methods ex ..."
Abstract - Cited by 88 (10 self) - Add to MetaCart
Despite intense and wide-spread research in both virtual environments (VEs) and usability, the exciting new technology of VEs has not yet been closely coupled with the important characteristic of usability -- a necessary coupling if VEs are to reach their full potential. Although numerous methods exist for usability evaluation of interactive computer applications, these methods have well-known limitations, especially for evaluating VEs. Thus, there is a great need to develop usability evaluation methods and criteria specifically for VEs. Our goal is to increase awareness of the need for usability engineering of VEs and to lay a scientific foundation for developing high-impact methods for usability engineering of VEs. The first step in our multi-year research plan has been accomplished, yielding a comprehensive multi-dimensional taxonomy of usability characteristics specifically for VEs. This taxonomy was developed by collecting and synthesizing information from literature, conferences, World Wide Web (WWW) searches, investigative research visits to top VE facilities, and interviews of VE researchers and developers. The taxonomy consists of four main areas of usability issues: Users and User Tasks in VEs, general user and task characteristics and types of tasks in VEs

Organizing Business Knowledge -- The MIT Process Handbook

by Thomas W. Malone, Kevin Crowston, George A. Herman (eds.) , 2003
"... ..."
Abstract - Cited by 75 (5 self) - Add to MetaCart
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From the Social to the Systematic: Mechanisms Supporting Coordination in Design. Computer Supported Cooperative Work

by Peter H. Carstensen, Carsten Sørensen - Journal of Collaborative Computing , 1996
"... Abstract: Large design and manufacturing projects are conducted in elaborate settings. Interdependent specialists work together, building complex systems. A substantial part of their daily work concerns the coordination of distributed work. This paper reports from a field study at Foss Electric, a D ..."
Abstract - Cited by 49 (16 self) - Add to MetaCart
Abstract: Large design and manufacturing projects are conducted in elaborate settings. Interdependent specialists work together, building complex systems. A substantial part of their daily work concerns the coordination of distributed work. This paper reports from a field study at Foss Electric, a Danish manufacturing company, where the development of an instrument for testing the quality of raw milk was studied. Scheduled and informal project meetings together with paper-based coordination systems were the primary means of managing the complexity of coordinating work within the project. This paper investigates the origination, use, and function of these coordination mechanisms applying a Coordination Mechanism perspective (Schmidt and Simone, 1996). We argue that the complexity of coordinating distributed work in large design projects result in the adoption of coordination systems. These systems formalize aspects of coordination work through artifacts, procedures for use and conventions. 1.
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...Further work is concerned with the design of computer-based artifacts supporting coordination of manufacturing work. Others have explicitly addressed and modelled coordination work (e.g., Holt, 1988; =-=Malone and Crowston, 1990-=-; Kaplan et al., 1992; Fitzpatrick et al., 1995), but these are to a very limited degree based on empirical studies of artifacts introduced in order to cope with the complexity of the coordination wor...

Temporal Coordination: On Time and Coordination of Collaborative Activities at a Surgical Department

by Jakob E. Bardram - In Journal of Computer Supported Cooperative Work, 9(2), ACM , 2000
"... Abstract. An activity is inseparably bound up with time, and interdependent cooperative activities thus need to be coordinated in time. The nature of time is therefore an ever-present issue in the design of computer systems supporting coordination. Based on Activity Theory this paper defines the con ..."
Abstract - Cited by 40 (6 self) - Add to MetaCart
Abstract. An activity is inseparably bound up with time, and interdependent cooperative activities thus need to be coordinated in time. The nature of time is therefore an ever-present issue in the design of computer systems supporting coordination. Based on Activity Theory this paper defines the concept of Temporal Coordination. Then, based on in-depth studies of the socio-temporal aspects of coordinating cooperative work at hospitals, the paper explores this notion of temporal coordination. This analysis identifies some of the highly intertwined temporal problems, constraints, interests, and conflicts, which arise when work subject to temporal limits is to be coordinated. The paper then introduces the PATIENT SCHEDULER, which is a prototype designed during this project to illustrate how aspects of temporal coordination can be supported by computer technology.
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... with proper scheduling (Strauss et al., 1985). Within CSCW, coordination has theoretically been addressed by Coordination Mechanism (Schmidt, 1993; Schmidt and Simone, 1996) and Coordination Theory (=-=Malone and Crowston, 1990-=-, 1994; Crowston, 1994). Both of these theories define coordination as the management of interdependencies among activities in terms of actors, goals, time, space, quality of products, etc.; if there ...

Situating conversations within the language/action perspective: the Milan Conversation Model

by Giorgio De Michelis, M. Antonietta Grasso , 1994
"... The debate on the language/action perspective has been exciting the CSCW field for almost ten years. In this paper we recall the most relevant issues raised in it, we also propose a new exploitation of the language/action perspective considering it from the viewpoint of understanding the complexity ..."
Abstract - Cited by 37 (11 self) - Add to MetaCart
The debate on the language/action perspective has been exciting the CSCW field for almost ten years. In this paper we recall the most relevant issues raised in it, we also propose a new exploitation of the language/action perspective considering it from the viewpoint of understanding the complexity of communication within work processes and the situatedness of work practices. On this basis we have defined a new conversation model, the Milan Conversation Model, and we are designing a new conversation handler implementing it.

A rating scheme for assessing the quality of computersupported collaboration processes

by A. Meier, H. Spada, N. Rummel - International Journal of Computer-Supported Collaborative Learning , 2007
"... A rating scheme for assessing collaboration quality ..."
Abstract - Cited by 36 (5 self) - Add to MetaCart
A rating scheme for assessing collaboration quality
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...uating information in order to make a joint decision).sCoordinationsParticularly in complex, non-routine tasks, the coordination of joint efforts is a crucialsfactor for the success of collaboration (=-=Malone & Crowston, 1990-=-, 1994; Wittenbaum,sVaughan & Stasser, 1998). Coordination is necessary because of interdependenciessthat arise when subtasks build upon each other, when time is limited, or when groupsmembers depend ...

Web-based development of complex information products,

by w x23 R Fielding, Anderson Whitehead - Communications of the Ž . Ž .ACM , 1998
"... ..."
Abstract - Cited by 26 (6 self) - Add to MetaCart
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