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Trust and Distrust in Adaptive Inter-enterprise Collaboration Management
, 2010
"... This paper is available online at www.jtaer.com DOI: 10.4067/S0718-18762010000200008 ..."
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This paper is available online at www.jtaer.com DOI: 10.4067/S0718-18762010000200008
L.: Solving service ecosystem governance
- In: EDOC2011 Workshops, IEEE Computer Society
, 2011
"... Abstract—The present way of doing business increasingly requires enterprises (and other organisations) to collaborate with each other; networked business allows enterprises to focus on their key competences and still capture market share with added-value, composed services jointly with trusted busin ..."
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Abstract—The present way of doing business increasingly requires enterprises (and other organisations) to collaborate with each other; networked business allows enterprises to focus on their key competences and still capture market share with added-value, composed services jointly with trusted business partners. However, the present solutions for setting up new collaborations are based on ad hoc methods, or require integration through shared computing and communication platforms. These solutions leave collaborations with major risks on not detecting failures, functional or non-functional, breaches of trust or contractual state, or without systematic support on reacting to the changes in the business environment. This paper proposes service ecosystem governance principles, which are illustrated through the example analysis of the Pilarcos framework for service ecosystems. Service ecosystem governance supports correctness in dynamic collaborations despite strong autonomy of the partners, adaptability to changing business situations, and the manageable evolution of the service ecosystem that is necessary for sustainable networked business. Keywords-service ecosystems, service ecosystem governance, ecosystem life cycles, Pilarcos framework I.
Framework for Managing Features of Open Service Ecosystems
- IGI Global
"... The recent increased use of Internet, social media, and networked business mark a development trend where software-based services flow to the open market for enabling service-oriented networked business. Our vision is that in future, organizations and individuals collaborate within open service ecos ..."
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The recent increased use of Internet, social media, and networked business mark a development trend where software-based services flow to the open market for enabling service-oriented networked business. Our vision is that in future, organizations and individuals collaborate within open service ecosystems. An open service ecosystem is characterized especially by the autonomy of its entities, its evolution with respect to available services and collaboration types, and dynamic establishment of collaborations. For facilitating collaboration establishment in open service ecosystems features of services and cooperation facilities, and feature inter-dependencies need to be governed rigorously. Towards this purpose we have established a framework for unambiguous description of service ecosystem features. The framework comprises a conceptual model which provides especially a categorization of features, and a formalization of the conceptual model as a meta-model for service ecosystems. We show that the corresponding feature categories have their specific roles and semantics as part of different ecosystem elements and in different phases of service ecosystem processes. 1.
Enabling user involvement in trust decision making for inter-enterprise collaborations
- International Journal on Advances in Intelligent Systems
"... Abstract—Trust decisions on inter-enterprise collaborations involve a trustor’s subjective evaluation of its willingness to participate in a specific collaboration, given the risks and in-centives involved. We have built support for automating routine trust decisions based on a combination of risk, ..."
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Abstract—Trust decisions on inter-enterprise collaborations involve a trustor’s subjective evaluation of its willingness to participate in a specific collaboration, given the risks and in-centives involved. We have built support for automating routine trust decisions based on a combination of risk, reputation and incentive information. To handle non-routine decisions, we must provide human users with a way to interface with this system and gain access to supporting information. Current collaboration management systems are missing the concepts, processes and interfaces for enabling user involvement. In this paper, we present two key contributions towards enabling user involvement in trust decision making for inter-enterprise collaborations: i) We have studied existing literature on human trust decision making perspectives, and produced a set of criteria for trust decisions. We analyze how three collaboration management systems support these criteria. ii) We provide a more detailed case study of enabling these features in our Pilar-cos collaboration management system through implementing a trust decision expert tool prototype, and report the results of our user experiments on it. Keywords-trust decisions; inter-enterprise collaborations; col-laboration management middleware; user interfaces I.
2011 15th IEEE International Enterprise Distributed Object Computing Conference Workshops Privacy Preservation Approach in Service Ecosystems
"... Emergence of business networking and social networking increases the exchange of sensitive information and creation of behaviour traces in the network. However, the current computing and communication solutions do not provide sufficient conceptual, architectural or technical facilities to preserve p ..."
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Emergence of business networking and social networking increases the exchange of sensitive information and creation of behaviour traces in the network. However, the current computing and communication solutions do not provide sufficient conceptual, architectural or technical facilities to preserve privacy while collaborating in the network. This paper enhances definition on privacy-related concepts to become sufficient for open service ecosystems, and finally introduces a privacypreservation architecture with emphasis on usability, sustainability against threats, and reasonable cost of establishment and utilisation. As this architecture introduces new categories of tools for privacy preservation, it is significant also as a roadmap or maturity model. Keywords-privacy, service ecosystem, architecture I.
Reflective federation of enterprises in open service ecosystem
"... Abstract—The present trend of enterprise computing is towards networked business, and thus there is a high demand on a new layer of global infrastructure that facilitates interenterprise collaboration management and provides utilities for interoperability. This paper discusses the Pilarcos open ecos ..."
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Abstract—The present trend of enterprise computing is towards networked business, and thus there is a high demand on a new layer of global infrastructure that facilitates interenterprise collaboration management and provides utilities for interoperability. This paper discusses the Pilarcos open ecosystem architecture; and especially, its reflective infrastructure that supports runtime establishment of collaborations, and consistent evolution of the ecosystem itself. Keywords-open business service ecosystem; enhancement and application of ODP concepts; reflective infrastructure I.
Contents lists available at SciVerse ScienceDirect
"... Computer Standards & Interfaces journal homepage: www.elsevier.com/locate/csi ..."
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Computer Standards & Interfaces journal homepage: www.elsevier.com/locate/csi
Pilarcos Business Networks
"... The globalisation of business and commerce makes enterprises increasingly dependent on their partners. Competition takes place between supply chains and networks of enterprises. In this competition, the flexibility of enterprise information systems becomes critical. The IT system and development tea ..."
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The globalisation of business and commerce makes enterprises increasingly dependent on their partners. Competition takes place between supply chains and networks of enterprises. In this competition, the flexibility of enterprise information systems becomes critical. The IT system and development teams should be able to respond
ACHI 2012: The Fifth International Conference on Advances in Computer-Human Interactions User Interface for Trust Decision Making in Inter-Enterprise Collaborations
"... Abstract—Trust decisions on inter-enterprise collaborations involve a trustor’s subjective evaluation of its willingness to participate in the specific collaboration, given the risks and incentives involved. In earlier work, we have built support on automating routine trust decisions based on a comb ..."
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Abstract—Trust decisions on inter-enterprise collaborations involve a trustor’s subjective evaluation of its willingness to participate in the specific collaboration, given the risks and incentives involved. In earlier work, we have built support on automating routine trust decisions based on a combination of risk, reputation and incentive information. Non-routine cases must be dealt with by human users, who require access to supporting information for their decisions; further, their needs differ somewhat from the needs of automation tools. This paper presents work in progress to provide a usable user interface for manual trust decisions on inter-enterprise collaborations in situations where automated decisions cannot be made. We have implemented a trust decision expert tool and are in the process of evaluating it and incorporating it into a broader collaboration management toolset. Keywords-trust decisions; reputation; risk; inter-enterprise collaboration; expert tool I.
