Abstract. While traditional approaches in business process modelling tend to focus on “how ” the business processes are performed (adopting a behavioural description in which business processes are described in terms of procedural aspects), in goal-oriented business process modelling [23][24][6], the proposals strive to extend traditional business process methodologies by providing a dimension of intentionality to the business processes. One of the difficulties in enabling goal-oriented business process modelling is the identification of goals. This paper reports on a study conducted in an organization in which we have obtained several goal models which were represented in Tropos methodology, each one corresponding to a business process also modelled in the scope of the study. A preliminary goal elicitation activity has been carried out for collecting an initial version of the goal models. After that, we have obtained a second version of the goal models by using the NFR catalogues as a tool in goal elicitation. We have found the NFR catalogues to be useful in goal elicitation, uncovering goals that did not arise during previous interviews.

ABSTRACT While traditional approaches in business process modeling tend to focus on "how" the business processes are performed (adopting a behavioral description in which business processes are described in terms of procedural aspects), in goal-oriented business process modeling, the proposals strive to extend traditional business process methodologies by providing a dimension of intentionality to business processes. One of the key difficulties in enabling one to model goaloriented processes concerns the identification or elicitation of goals. This paper reports on a case study conducted in a Brazilian hospital, in which we obtained several goal models represented in i*/Tropos, each of which corresponding to a business process also modeled in the scope of the study. We found NFR catalogues helpful in goal elicitation, uncovering goals that did not come up during previous interviews prior to these catalogues' use.