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1.0 13.12.2002- Added some words about user stanzas /etc/security/user in Chapter 5.1

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"New thinking, spurring a new conventional wisdom, is needed to displace and replace that which is now in existence. No longer is competitive calibration positioned through simple ratios. No longer can value be judged through old "scorecard " measures of financial performance, customer satisfaction, internal process efficiency, and inside-company knowledge accumulation. The new IT economy is one of the network and the network age. "-Howard Rubin, editor Cutter Information Corporation.

As part of its educational and social mission and in fulfilling the organization's nonprofit charter and bylaws, ETS has and continues to learn from and also to lead research that furthers educational and measurement research to advance quality and equity in education and assessment for all users of the organization's products and services. ETS Research Reports provide preliminary and limited dissemination of ETS research prior to publication. To obtain a PDF or a print copy of a report, please visit: