Results 1 - 10 of 76

Taxonomy of E-commerce Disputes

by Saleh Alfuraih, Richard Snow
"... Abstract:- An e-commerce transaction is a means to perform particular commercial activities using the global digital e-commerce infrastructure. In this paper we are concentrating on business to customer (B-to-C) e-commerce transactions. Using electronic means to do business can greatly improve the e ..."
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Abstract:- An e-commerce transaction is a means to perform particular commercial activities using the global digital e-commerce infrastructure. In this paper we are concentrating on business to customer (B-to-C) e-commerce transactions. Using electronic means to do business can greatly improve

An Optimistic Fair Exchange E-commerce Protocol with Automated Dispute Resolution

by Indrakshi Ray, Indrajit Ray , 2000
"... In this paper we propose an e-commerce protocol with the following features: (1) ensures true fair exchange, (2) does not require manual dispute resolution in case of unfair behavior by any party, (3) does not require the active involvement of a trusted third party, (4) allows the customer to verify ..."
Abstract - Cited by 29 (2 self) - Add to MetaCart
In this paper we propose an e-commerce protocol with the following features: (1) ensures true fair exchange, (2) does not require manual dispute resolution in case of unfair behavior by any party, (3) does not require the active involvement of a trusted third party, (4) allows the customer

FAIR REPUTATIONS: A GAME-THEORETIC MECHANISM FOR E-COMMERCE DISPUTES*

by James F. Ring , 2011
"... This paper provides an overview of an online, game-theoretic bargaining mechanism that can be used to (a) resolve e-commerce disputes and (b) provide relief to parties that have been subjected to negative online feedback, adversely affecting their online reputation. The mechanism is grounded in math ..."
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This paper provides an overview of an online, game-theoretic bargaining mechanism that can be used to (a) resolve e-commerce disputes and (b) provide relief to parties that have been subjected to negative online feedback, adversely affecting their online reputation. The mechanism is grounded

Foundations of Secure E-Commerce: The Order Layer

by Amir Herzberg Igal, Amir Herzberg, Igal Yoffe , 2006
"... We present specifications and provable protocol, for secure ordering and provision of digital goods and services. Notably, our protocol includes fully automated resolution of disputes between providers and customers. Disputes may involve the timely receipt of orders and goods, due to communicatio ..."
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We present specifications and provable protocol, for secure ordering and provision of digital goods and services. Notably, our protocol includes fully automated resolution of disputes between providers and customers. Disputes may involve the timely receipt of orders and goods, due

An Anonymous Fair Exchange E-commerce Protocol

by Indrajit Ray, Indrajit Ray - In Proceedings of the International Workshop on Internet Computing and ECommerce , 2001
"... In this paper we propose an e-commerce protocol for trading digital products over the Internet. The novel features of our protocol include: (1) ensuring fair exchange, (2) not requiring manual dispute resolution in case of unfair behavior by any party, (3) assuring each party that the item he is abo ..."
Abstract - Cited by 7 (1 self) - Add to MetaCart
In this paper we propose an e-commerce protocol for trading digital products over the Internet. The novel features of our protocol include: (1) ensuring fair exchange, (2) not requiring manual dispute resolution in case of unfair behavior by any party, (3) assuring each party that the item he

An Electronic Alternative to Alternative Dispute Resolution?

by Michael Prescott, Michael Prescott , 2003
"... traditional litigation processes, that can be used by parties to a dispute in order to resolve it. It is usually entered into voluntarily with a view to avoiding the complexity, expense and cost of a trial. Neutral third party experts help the parties reach a voluntary settlement (in the case of med ..."
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of mediation) or adjudicate the dispute (in the case of arbitration, which is usually, but not necessarily, binding). Given the global nature of e-commerce it should be expedient to extend the use of Information Technology (IT) to ADR. Is the technology mature and robust enough? Are security measures

E-DISPUTES AT THE CROSSROADS: A STAKEHOLDER ANALYSIS OF ON-LINE DISPUTE RESOLUTION

by unknown authors
"... The growth in e-commerce has been accompanied by a large number of disputes related to the online commercial interactions causing high litigation expenses and outstanding delays during the decision process. The distinct of such disputes in e-commerce have also led to the growth of online dispute res ..."
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The growth in e-commerce has been accompanied by a large number of disputes related to the online commercial interactions causing high litigation expenses and outstanding delays during the decision process. The distinct of such disputes in e-commerce have also led to the growth of online dispute

On Desideratum for B2C E-Commerce Reputation Systems

by Anna Gutowska, Andrew Sloane, Kevan A. Buckley , 2009
"... Abstract This paper reviews existing approaches to reputation systems, their constraints as well as available solutions. Furthermore, it presents and evaluates a novel and comprehensive reputation model devoted to the distributed reputation system for Business-to-Consumer (B2C) E-commerce applicatio ..."
Abstract - Cited by 2 (0 self) - Add to MetaCart
Abstract This paper reviews existing approaches to reputation systems, their constraints as well as available solutions. Furthermore, it presents and evaluates a novel and comprehensive reputation model devoted to the distributed reputation system for Business-to-Consumer (B2C) E-commerce

Online Dispute Resolution for Cloud Computing Services

by Dusko Martic
"... The traditional concepts of practicing the law do not follow the pace of the development of the new technologies. Development of cloud computing services last decade raised new issues of applicable law, jurisdiction, access to justice, the legal nature of the disputes, consumer protection etc. At th ..."
Abstract - Cited by 1 (1 self) - Add to MetaCart
regulations for consumer disputes. These proposals in principle are focusing on e-commerce aspects of dealing with low-cost consumer/seller disputes. This research answers under which circumstances ODR mechanisms are the most suitable means to resolve conflict coming out of provision of cloud computing

Structured Argumentation in a Mediator for Online Dispute Resolution

by Ioan Alfred Letia, Adrian Groza
"... Abstract. Online dispute resolution is becoming the main method when dealing with a conflict in e-commerce. A family of defeasible reasoning patterns is used to provide a useful link between dispute resolution agents and legal doctrines. The proposed argumentation framework combines defeasible logic ..."
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Abstract. Online dispute resolution is becoming the main method when dealing with a conflict in e-commerce. A family of defeasible reasoning patterns is used to provide a useful link between dispute resolution agents and legal doctrines. The proposed argumentation framework combines defeasible
Results 1 - 10 of 76