We describe the concept of Web-based collaborative customer care and our experience designing a proof of concept solution for a real-world customer. The paper describes the requirements for collaborative customer care and the features of the implemented system. They differ from the requirements

Abstract: We describe the concept of Web-based collaborative customer care and our experience designing a proof of concept solution for a real-world customer. The paper describes the requirements for collaborative customer care and the features of the implemented system. They differ from

students in getting a wider perspective in design. It also helped them to appreciate the value of the other players in the total life cycle of the product. A number of studies were undertaken and the most interesting case was the development of a shaving system. The innovative concepts evolved were varied

as non-linear stories, which can be changed either completely or partly, making it easier for developers to build and/or extend CVEs applications, such as highly dynamic marketing campaigns to 3D virtual malls, customized training courses, etc. The innovative concept of this solution can make

relationships with important customers, exceptional solutions are required. Schenker, one of the world’s largest logistics organizations, uses a customer relations development tool called the SCM Concept, in which customers are invited to work in close collaboration with Schenker. The goal of the cooperation

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software with its numerous functions to manage case-specific applications is be-coming inconvenient for many reasons. A convenient solution that is spreading worldwide to solve this problem is to develop customized tools that use the same GIS concept to meet specific applications. The water resource

Abstract. The paper presents proposed Security Architecture for Open Collaborative Environment (OCE) being developed in the framework of the Collaboratory.nl (CNL) project with the intent to build a flexible, customer-driven security infrastructure for open collaborative applications

In the nonconvex case solutions of rate-independent systems may develop jumps as a function of time. To model such jumps, we adopt the philosophy that rate independence should be considered as limit of systems with smaller and smaller viscosity. For the finite-dimensional case we study

concepts, processes and techniques for their industry, including knowledge transfer and research.4 Du and Huawei are operating what they term a “distributed PMO ” in two countries. This requires that both understand how a PMO functions in that type of environment. The two companies decided to work CASE