"... In PAGE 17: ...Table Page Table 1: Categorization of CRM Articles by Topic 21 Table 2: Distribution of Sample by Segment of the Building Industry 40 Table 3: Distribution of Sample by Number of Employees 41 Table4 : Distribution of Sample by Gross Billings 42 Table 5: What is the Position of the Client 45 Table 6: The Meaning of CRM at Respondent Firms 46 Table 7: CRM Status and Marketing Education and Training of Respondent 56 Table 8: CRM Status and Client Relationship Activities and Programs 57 Table 9: CRM Status and Marketing/IT Toolkit Usage 58 Table 10: Who Does the Selling? 60 Table 11: CRM Status and Management Linkage with Clients 62 Table 12: ROI on CRM Adoption 71 ... In PAGE 43: ...g. billing $5 million or less) and much larger firms whose annual billings exceeded $100 million (see Table4 and Figure 8) Figure 8: Gross Billings of Firms 7.7 18 32.... ..."

"... In PAGE 11: ...equirements: EC-II.14, EC-II.15, EC-II.35, CB-II.19 Table3 -2Usecasedescriptionof ViewBillonline 3.2 Analysis Model for Billing IES Customer System The boundary, entity and control object from the figure above are described below.... In PAGE 11: ... AQuExCtr This accepts customer query, parses it into a format that can be understood by RBS BB and sends the parsed query to E-IPDR Recorder BB. Table3 -3 Boundary Objects 3.2.... In PAGE 11: ...2.2 Entity Objects Entity Objects Responsibility queryDoc Support querying metadata (an XML document) Table3 -4 Entity Objects BillingInteractionManager AQuExCtr... ..."

"... In PAGE 4: .... SUM(T$(ORD(T1) GE ORD(T)), X(T,T1)) =G= B(T1) ; Table 2: An Inventory Problem in GAMS of Table5 . Note the abundance of simple logical conditions (if), calling for a logic programming syntax such as the declarative Prolog program of Table 6.... ..."