In pursuit of desktop evolution: User problems and practices with modern desktop systems

In pursuit of desktop evolution: User problems and practices with modern desktop systems (2004)

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by Pamela Ravasio , Sissel Guttormsen Schär , Helmut Krueger

Venue:	ACM Transactions on Computer-Human Interaction
Citations:	22 - 0 self

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Datum	Value	Source
TITLE	In pursuit of desktop evolution: User problems and practices with modern desktop systems	INFERENCE
AUTHOR NAME	Pamela Ravasio	SVM HeaderParse 0.2
AUTHOR AFFIL	Swiss Federal Institute of Technology	SVM HeaderParse 0.2
AUTHOR ADDR	Zurich, Switzerland	SVM HeaderParse 0.2
AUTHOR NAME	Sissel Guttormsen Schär	SVM HeaderParse 0.2
AUTHOR AFFIL	Swiss Federal Institute of Technology	SVM HeaderParse 0.2
AUTHOR ADDR	Zurich, Switzerland	SVM HeaderParse 0.2
AUTHOR NAME	Helmut Krueger	SVM HeaderParse 0.2
AUTHOR AFFIL	Swiss Federal Institute of Technology	SVM HeaderParse 0.2
AUTHOR ADDR	Zurich, Switzerland	SVM HeaderParse 0.2
ABSTRACT	This study deals with the problems users encounter in their daily work with computers and the typical practices that they employ. Sixteen daily computer users were interviewed about their habits and problems that they encountered during document classification and retrieval. For both these areas, we provide an overview of identified user practices and a citation-based analysis of the problems users encountered, including those related to the use of the screen real estate (the actual desktop). Two types of problems were identified: (1) Problems that concern the actual use of the system installed on the computer. (2) Problems that arise when people realise that they are using a system that does not allow for the desired work or organizational functions sought. We were able to show that skill continues to be an important factor with respect to the ease of using today’s systems. We suggest the following necessary improvements for the evolution of personal information systems: A storage facility that represents the user’s view of information; replacing pure technical file metadata with more user-friendly attributes; and introduction of annotations as a new information type.	SVM HeaderParse 0.2
YEAR	2004	INFERENCE
VENUE	ACM Transactions on Computer-Human Interaction	INFERENCE
VENUE TYPE	JOURNAL	INFERENCE
PAGES	156--180	INFERENCE
VOLUME	11	INFERENCE
CITATIONS	48 found	ParsCit 1.0