Integrating User-Perceived Quality into Web Server Design

Integrating User-Perceived Quality into Web Server Design (2000)

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by Nina Bhatti , Anna Bouch , Allan Kuchinsky

Venue:	IN 9TH INTERNATIONAL WORLD WIDE WEB CONFERENCE
Citations:	109 - 1 self

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Datum	Value	Source
TITLE	Integrating User-Perceived Quality into Web Server Design	user correction
AUTHOR NAME	Nina Bhatti	user correction
AUTHOR AFFIL	Internet Systems and Applications Laboratory; HP Laboratories Palo Alto	user correction
AUTHOR ADDR	Hewlett Packard Laboratories, 1501 Page Mill Road, Palo Alto, CA 94304, USA	user correction
AUTHOR NAME	Anna Bouch	user correction
AUTHOR AFFIL	Internet Systems and Applications Laboratory; HP Laboratories Palo Alto	user correction
AUTHOR ADDR	Hewlett Packard Laboratories, 1501 Page Mill Road, Palo Alto, CA 94304, USA	user correction
AUTHOR NAME	Allan Kuchinsky	user correction
AUTHOR AFFIL	Internet Systems and Applications Laboratory; HP Laboratories Palo Alto	user correction
AUTHOR ADDR	Hewlett Packard Laboratories, 1501 Page Mill Road, Palo Alto, CA 94304, USA	user correction
ABSTRACT	As the number of Web users and the diversity of Web applications continues to explode, Web Quality of Service (QoS) is an increasingly critical issue in the domain of e-Commerce [re]. This paper presents experiments designed to estimate users' tolerance of QoS in the context of e-commerce. In addition to objective measures we discuss contextual factors that influence these thresholds and show how users' conceptual models of Web tasks affect their expectations. We then show how user thresholds of tolerance can be taken into account when designing web servers. This integration of user requirements for QoS into systems design is ultimately of benefit to all stakeholders in the design of Internet services.	user correction - Legacy Corrections
YEAR	2000	INFERENCE
VENUE	IN 9TH INTERNATIONAL WORLD WIDE WEB CONFERENCE	user correction
VENUE TYPE	CONFERENCE	INFERENCE
PAGES	1--16	INFERENCE
CITATIONS	31 found	ParsCit 1.0