Electric elves: Applying agent technology to support human organizations

Electric elves: Applying agent technology to support human organizations (2001)

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by Hans Chalupsky , Yolanda Gil , Craig A. Knoblock , Kristina Lerman , Jean Oh , David V. Pynadath , Thomas A. Russ , Milind Tambe

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Datum	Value	Source
TITLE	Electric elves: Applying agent technology to support human organizations	INFERENCE
AUTHOR NAME	Hans Chalupsky	user correction
AUTHOR AFFIL	Information Sciences Institute and Computer Science Department; University of Southern California	user correction
AUTHOR ADDR	4676 Admiralty Way, Marina del Rey, CA 90292	user correction
AUTHOR NAME	Yolanda Gil	user correction
AUTHOR AFFIL	Information Sciences Institute and Computer Science Department; University of Southern California	user correction
AUTHOR ADDR	4676 Admiralty Way, Marina del Rey, CA 90292	user correction
AUTHOR NAME	Craig A. Knoblock	user correction
AUTHOR AFFIL	Information Sciences Institute and Computer Science Department; University of Southern California	user correction
AUTHOR ADDR	4676 Admiralty Way, Marina del Rey, CA 90292	user correction
AUTHOR NAME	Kristina Lerman	user correction
AUTHOR AFFIL	Information Sciences Institute and Computer Science Department; University of Southern California	user correction
AUTHOR ADDR	4676 Admiralty Way, Marina del Rey, CA 90292	user correction
AUTHOR NAME	Jean Oh	user correction
AUTHOR AFFIL	Information Sciences Institute and Computer Science Department; University of Southern California	user correction
AUTHOR ADDR	4676 Admiralty Way, Marina del Rey, CA 90292	user correction
AUTHOR NAME	David V. Pynadath	user correction
AUTHOR AFFIL	Information Sciences Institute and Computer Science Department; University of Southern California	user correction
AUTHOR ADDR	4676 Admiralty Way, Marina del Rey, CA 90292	user correction
AUTHOR NAME	Thomas A. Russ	user correction
AUTHOR AFFIL	Information Sciences Institute and Computer Science Department; University of Southern California	user correction
AUTHOR ADDR	4676 Admiralty Way, Marina del Rey, CA 90292	user correction
AUTHOR NAME	Milind Tambe	user correction
AUTHOR AFFIL	Information Sciences Institute and Computer Science Department; University of Southern California	user correction
AUTHOR ADDR	4676 Admiralty Way, Marina del Rey, CA 90292	user correction
ABSTRACT	The operation of a human organization requires dozens of everyday tasks to ensure coherence in organizational activities, to monitor the status of such activities, to gather information relevant to the organization, to keep everyone in the organization informed, etc. Teams of software agents can aid humans in accomplishing these tasks, facilitating the organization’s coherent functioning and rapid response to crises, while reducing the burden on humans. Based on this vision, this paper reports on Electric Elves, a system that has been operational, 24/7, at our research institute since June 1, 2000. Tied to individual user workstations, fax machines, voice, mobile devices such as cell phones and palm pilots, Electric Elves has assisted us in routine tasks, such as rescheduling meetings, selecting presenters for research meetings, tracking people’s locations, organizing lunch meetings, etc. We discuss the underlying AI technologies that led to the success of Electric Elves, including technologies devoted to agenthuman interactions, agent coordination, accessing multiple heterogeneous information sources, dynamic assignment of organizational tasks, and deriving information about organization members. We also report the results of deploying Electric Elves in our own research organization.	SVM HeaderParse 0.2
YEAR	2001	INFERENCE
VENUE TYPE	CONFERENCE	INFERENCE
PAGES	51--58	INFERENCE
CITATIONS	28 found	ParsCit 1.0