Lessons from the ReMail prototypes (2004)
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| Venue: | Proc CSCW |
| Citations: | 3 - 0 self |
BibTeX
@INPROCEEDINGS{Gruen04lessonsfrom,
author = {Daniel Gruen and Steven L. Rohall and Suzanne Minassian and Bernard Kerr and Paul Moody and Bob Stachel and Martin Wattenberg and Eric Wilcox},
title = {Lessons from the ReMail prototypes},
booktitle = {Proc CSCW},
year = {2004},
pages = {152--161}
}
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Abstract
Electronic mail has become the most widely-used application for business productivity and communication, yet many people are frustrated with their email. Though email usage has changed, our email clients largely have not. In this paper, we describe a prototype email client developed out of a multi-year iterative design process aimed at providing those who “live in their email” with an improved, integrated email experience. We highlight innovative features and describe the user trials for each version of the prototype with resulting modifications. Finally, we discuss how these studies have recast our understanding of the email “habitat ” and user needs.
