Pulse: Mining Customer Opinions from Free Text (2005)
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| Venue: | In Proc. of the 6th International Symposium on Intelligent Data Analysis |
| Citations: | 40 - 0 self |
BibTeX
@INPROCEEDINGS{Gamon05pulse:mining,
author = {Michael Gamon and Anthony Aue and Simon Corston-oliver and Eric Ringger},
title = {Pulse: Mining Customer Opinions from Free Text},
booktitle = {In Proc. of the 6th International Symposium on Intelligent Data Analysis},
year = {2005},
pages = {121--132}
}
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Abstract
Abstract. We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the prototype system to a database of car reviews. Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion “at a glance ” or explore the data at a finer level of detail. We describe a simple but effective technique for clustering sentences, the application of a bootstrapping approach to sentiment classification, and a novel user-interface. 1
