An Examination of Trust Production in Computer-Mediated Exchange (2001)
| Venue: | In Proceedings of the 7th Conference on Human Factors and the Web |
| Citations: | 8 - 2 self |
BibTeX
@INPROCEEDINGS{Bailey01anexamination,
author = {Brian P. Bailey and Laura J. Gurak and Joseph A. Konstan},
title = {An Examination of Trust Production in Computer-Mediated Exchange},
booktitle = {In Proceedings of the 7th Conference on Human Factors and the Web},
year = {2001},
pages = {06}
}
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Abstract
In this paper, we apply principles of trust derived mostly from interpersonal communication and human-computer interaction research to computer-mediated exchange (CME). We define key terms and synthesize relevant literature identifying four sources and seven dimensions of trust. Combining these sources and dimensions, we offer a trust taxonomy enabling trust analysis of exchange partners in CME. To demonstrate the usefulness of the taxonomy, we report on a case study in which we examined trust production methods in three exchange sites and compared the results.
