Cases, Scripts, and Information-Seeking Strategies: On the Design of Interactive Information Retrieval Systems (1995)
| Venue: | EXPERT SYSTEMS WITH APPLICATIONS |
| Citations: | 42 - 0 self |
BibTeX
@ARTICLE{Belkin95cases,scripts,,
author = {Nicholas J. Belkin and Colleen Cool and Adelheit Stein and Ulrich Thiel},
title = {Cases, Scripts, and Information-Seeking Strategies: On the Design of Interactive Information Retrieval Systems},
journal = {EXPERT SYSTEMS WITH APPLICATIONS},
year = {1995},
volume = {9},
pages = {379--395}
}
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Abstract
The support of effective interaction of the user with the other components of the system is a central problem for information retrieval. In this paper, we present a theory of such interactions taking place within a space of information-seeking strategies, and discuss how such a concept can be used to design for effective interaction. In particular, we propose a model of information retrieval system design based on the ideas of: a multi-dimensional space of information-seeking strategies; dialogue structures for information seeking; cases of specific information-seeking dialogues; and, scripts as distinguished prototypical cases. We demonstrate the use of this model by discussing in some detail the MERIT system, a prototype information retrieval system which incorporates these design principles.
