Abstract

Assessing the external environment is an important component of organizations' survival and success. Unfortunately, a huge amount of information must be collected and processed in order to obtain a thorough and comprehensive representation of the environment. A decision support system can be very useful in helping decision makers to organize and analyze this information efficiently and effectively. This paper outlines a conceptual proposition helping to design such a system by presenting an ontology of the relevant information elements (actors, issues and needs) and a set of tools to analyze them. This paper also illustrates a prototype version of one of these tools which supports the analysis of the actors and issues perspectives.

Citations