CSCW at large seems to be pursuing two diverging strategies: on one hand a strategy aiming at coordination technologies that reduce the complexity of coordinating cooperative activities by regulating the coordinative interactions, and on the other hand a strategy that aims at radically flexible means of interaction which do not regulate interaction but rather leave it to the users to cope with the complexity of coordinating their activities. As both strategies reflect genuine requirements, we need to address the issue of how the gap can be bridged, that is, how the two strategies can be integrated conceptually. In addressing this problem, the paper discusses two general modalities of articulation work --- ad hoc alignment and improvisation on the basis of mutual awareness versus coordination in terms of a predefined flow of work --- and argues that these modalities are seamlessly meshed and blended in the course of real world cooperative activities. On the basis of this discussion the paper outlines an approach which may help CSCW research to bridge the gap.
|
855
|
Plans and situated actions: The problem of human-machine communications
– Suchman
- 1987
|
|
398
|
No silver bullet -- the essence and accidents of software engineering
– Brooks
- 1987
|
|
242
|
Normal Accidents: Living with High-Risk Technologies
– Perrow
- 1999
|
|
224
|
The ActionWorkflow Approach to Workflow Management
– Medina-Mora, Wong, et al.
- 1992
|
|
150
|
Techniques for Addressing Fundamental Privacy and Disruption Tradeoffs in Awareness Support Systems
– Hudson, Smith
- 1996
|
|
142
|
Coordination mechanisms: Towards a conceptual foundation of CSCW systems design
– Schmidt, Simone
- 1996
|
|
124
|
Complexity – The Emerging Science at Edge of Order and Chaos, Viking
– Waldrop
|
|
108
|
Realising a Video Environment: EuroPARC’s RAVE System
– Gaver, Moran, et al.
- 1992
|
|
105
|
Cognitive artifacts
– Norman
- 1991
|
|
95
|
The Affordances of Media Spaces for Collaboration
– Gaver
- 1992
|
|
94
|
Do Categories Have Politics? The Language/Action Perspective Reconsidered
– Suchman
- 1994
|
|
78
|
Populating the Application: A Model of Awareness for Cooperative Applications
– Rodden
- 1996
|
|
70
|
Analyzing due process in the workplace
– Gerson, Star
- 1986
|
|
56
|
Plans as Situated Action: An Activity Theory Approach to Workflow Systems
– Bardram
- 1997
|
|
55
|
Sound support for collaboration
– Gaver
- 1991
|
|
53
|
S.: CORBA Distributed Objects: Using Orbix
– Baker
- 1997
|
|
52
|
Thunderwire: A Field Study of an Audio-Only Media Space
– Hindus
- 1996
|
|
46
|
NESSIE: An awareness environment for cooperative settings
– Prinz
- 1999
|
|
45
|
Workflow from within and without: Technology and cooperative work on the print industry shopfloor
– Bowers, Button, et al.
- 1995
|
|
40
|
Strudel - An Extensible Electronic Conversation Toolkit
– Shepherd, Mayer, et al.
- 1990
|
|
37
|
Hughes: “What a f-ing system! Send ’em all to the same place and then expect us to stop ’em hitting. Managing technology work in air traffic control
– Harper, John
- 1993
|
|
36
|
Riding a tiger, or computer supported cooperative work
– Schmidt
- 1991
|
|
34
|
Work and the division of labor
– Strauss
- 1985
|
|
34
|
Visual Support for Reengineering Work Processes
– Swenson
- 1993
|
|
32
|
Supporting Articulation Work Using Software Configuration Management Systems. Computer Supported Cooperative Work: The
– Grinter
- 1996
|
|
32
|
Of maps and scripts: The status of formal constructs in cooperative work
– Schmidt
- 1997
|
|
31
|
From the social to the systematic: Mechanisms supporting coordination in design. Computer Supported Cooperative Work (CSCW): The
– Carstensen, Sørensen
- 1996
|
|
30
|
Media Space and Communicative Asymmetries: Preliminary Observations of Video-Mediated Interaction
– Heath, Luff
- 1992
|
|
29
|
COLA: A lightweight platform for CSCW
– Trevor, Rodden, et al.
- 1995
|
|
27
|
Evolving Orbit: a progress report on building locales
– Mansfield, Kaplan, et al.
- 1997
|
|
26
|
Introducing third party objects into the spatial model of interaction
– Benford, Greenhalgh
- 1997
|
|
25
|
Convergent activities: Line control and passenger information on the London Underground
– Heath, Luff
- 1996
|
|
25
|
Constituting shared workspaces
– Suchman
- 1996
|
|
23
|
A Virtual Window on Media Space
– Gaver, Smets, et al.
- 1995
|
|
23
|
Aether: an awareness engine for CSCW
– Sandor, Bogdan, et al.
- 1997
|
|
23
|
The Articulation of Project Work: An Organizational Process
– Strauss
- 1988
|
|
22
|
Doing software development: Occasions for automation and formalisation
– Grinter
- 1997
|
|
22
|
Tailoring cooperation support through mediators
– Syri
- 1997
|
|
21
|
Modes and Mechanisms of Interaction
– Schmidt
- 1994
|
|
19
|
H.: Computer Supported Coordination
– Carstensen
- 1996
|
|
18
|
Situations vs. Standards in Long-Term, Wide-Scale Decision -Making: The Case of the International Classification of Diseases
– Bowker, Star
- 1991
|
|
17
|
Rethinking CSCW systems: the architecture of Milano
– Agostini, Michelis
- 1997
|
|
17
|
Shapiro: The Functionality of Flight Strips in ATC Work. The report for the Civil Aviation Authority
– Harper, Hughes, et al.
- 1989
|
|
11
|
Informing the Design of Collaborative Virtual Environments
– Benford, Snowdon, et al.
- 1997
|
|
10
|
de Montmollin: ‘Activity Without Decision and Responsibility: The Case of Nuclear Power Plants
– Kasbi, Maurice
- 1991
|
|
10
|
The critical role of workplace studies in CSCW
– Schmidt
- 2000
|
|
10
|
Interoperability as a Means of Articulation Work
– Simone, Mark
- 1999
|
|
9
|
Engineering design process
– Bucciarelli
- 1988
|
|
9
|
Experiences with the DOMINO Office Procedure System
– Kreifelts, Hinrichs, et al.
- 1991
|
|
9
|
Supporting Cooperation through Customisation: The Tviews Approach
– Wasserschaff, Bentley
- 1997
|
