Facilitating the Practical Evaluation of Organizational Memories Using the Goal-Question-Metric Technique (1999)
| Venue: | IN PROCEEDINGS OF THE TWELFTH WORKSHOP ON KNOWLEDGE ACQUISITION, MODELING AND MANAGEMENT |
| Citations: | 14 - 11 self |
BibTeX
@INPROCEEDINGS{Nick99facilitatingthe,
author = {Markus Nick and Klaus-Dieter Althoff and Carsten Tautz},
title = {Facilitating the Practical Evaluation of Organizational Memories Using the Goal-Question-Metric Technique},
booktitle = {IN PROCEEDINGS OF THE TWELFTH WORKSHOP ON KNOWLEDGE ACQUISITION, MODELING AND MANAGEMENT},
year = {1999},
pages = {157--0},
publisher = {Springer Verlag}
}
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Abstract
It is an important industrial need to deliver high-quality knowledge-based systems and organizational memories (e.g., to support service management or knowledge management in general). Evaluation is required to ensure this high quality and guide the development and maintenance. We present an approach for facilitating practical evaluation of organizational memories that meets the requirements for good measurements in knowledge engineering. The base of this methodology is the Goal-Question-Metric (GQM) technique, which is an industrial-strength technique for goaloriented measurement and evaluation from the field of software engineering. The practical benefit of GQM is demonstrated by a case study where GQM was applied to an existing case-based reasoning system/application.
