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Notification, Disruption, and Memory: Effects of Messaging Interruptions on Memory and Performance (2001)

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by Edward Cutrell , Mary Czerwinski , Eric Horvitz
Citations:99 - 8 self
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BibTeX

@INPROCEEDINGS{Cutrell01notification,disruption,,
    author = {Edward Cutrell and Mary Czerwinski and Eric Horvitz},
    title = {Notification, Disruption, and Memory: Effects of Messaging Interruptions on Memory and Performance},
    booktitle = {},
    year = {2001},
    pages = {263--269},
    publisher = {IOS Press}
}

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Abstract

: We describe a study on the influence of instant messaging (IM) on ongoing computing tasks. The study both replicates and extends earlier work on the cost of sending notifications at different times and the sensitivity of different tasks to interruption. We investigate alternative hypotheses about the nature of disruption for a list evaluation task, an activity identified as being particularly costly to interrupt. Our findings once again show the generally disruptive effects of IM, especially during fast, stimulus-driven search tasks. In addition, we show that interruptions coming early during a search task are more likely to result in the user forgetting the primary task goal than interruptions that arrive later on. These findings have implications for the design of user interfaces and notification policies that minimize the disruptiveness of notifications. Keywords: Notifications, user study, interruptions, information overload, divided attention 1 Introduction With the adv...

Citations

165 Attention-sensitive alerting - Horvitz, Jacobs, et al. - 1999
129 What makes interruptions disruptive? A study of length, similarity, and complexity - Gillie - 1989
101 Interruption of people in human-computer interaction. Doctoral dissertation - McFarlane - 1998
81 Psychological issues in support of multiple activities - Miyata, Norman - 1986
75 Instant messaging: Effects of relevance and timing - Czerwinski, Cutrell, et al. - 2000
71 Instant messaging and interruption: influence of task type on performance - Czerwinski, Cutrell, et al.
26 Training to Reduce the Disruptive Effects of Interruptions - Hess, Detweiler - 1994
21 The Effects - Bailey, Konstan, et al.
14 Switching attention between tasks: Exploration of the components of executive control and their development with training - Gopher, Greenshpan, et al. - 1996
12 Interruptions in multitasking situations: The effects of similarity and warning - Czerwinski, Christman, et al. - 1991
11 Managing attention by preparing to forget - Altmann, Gray - 2000
10 The effects of warnings and display similarity on interruption in multitasking environments - Czerwinski, Christman, et al. - 1991
9 Expediting rapid recovery from interruptions by providing a visualization of application activity - RENAUD - 2000
6 Checklist interruption and resumption: A linguistic study - Linde - 1987
4 Representing and visualizing a dynamically changing tactical situation - Entin - 2000
2 Timespace in the workplace: dealing with interruptions - B, Frohlich - 1995
1 Formal modeling of task interruptions - Jambon - 1996
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