Abstract

Usability evaluation is an increasingly important part of the user interface design process. However, usability evaluation can be expensive in terms of time and human resources, and automation is therefore a promising way to augment existing approaches. This article presents an extensive survey of usability evaluation methods, organized according to a new taxonomy that emphasizes the role of automation. The survey analyzes existing techniques, identifies which aspects of usability evaluation automation are likely to be of use in future research, and suggests new ways to expand existing approaches to better support usability evaluation. Categories and Subject Descriptors: H.1.2 [Information Systems]: User/Machine Systems—human factors; human information processing; H.5.2 [Information Systems]: User Interfaces—benchmarking; evaluation/methodology; graphical user

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