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Towards Intelligent Organisational Information Systems (0)
| Venue: | International Transactions in Operational research |
| Citations: | 3 - 2 self |
BibTeX
@ARTICLE{Mentzas_towardsintelligent,
author = {Gregory Mentzas},
title = {Towards Intelligent Organisational Information Systems},
journal = {International Transactions in Operational research},
year = {},
volume = {1},
pages = {169--187}
}
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Abstract
. It has been argued in the literature that although specific types of computer-based information systems (CBIS) are powerful tools in certain parts of the decision-making processes in modern organisations, none of them provides integrated support. This lack becomes even more acute when one considers the operation of CBIS within an organisational setting, where consistent assistance of a multitude of users in different departments is required, together with facilities for modelling such features as cooperation, conflict, negotiation, etc. On the other hand, there are indications that the incorporation of abilities such as perception, interpretation, reasoning, explanation, goal-setting, and learning in computer-aided support, would greatly enhance the aforementioned decision-making processes. This paper reviews the evolution of CBIS, and attempts to synthesise current research towards the goal of competent and intelligent aiding of decisionmaking in organisational settings. The main argument of the paper is that decision-making functions in multi-participant organisations can be facilitated by the use of intelligent software entities with autonomous processing capabilities, that possess coordination and negotiation facilities and are organised in distributed, hierarchical societies. The paper presents a conceptual definition of these entities, outlines their structural characteristics, and describes a framework for research towards their development. Keywords: information systems; organisational environment; decision-making; artificial intelligence. Note. An earlier version of the paper was prepared as an invited lecture for the sessions 'OR and Information Management, of the XIII World Conference on Operations Research, IFORS'93, Lisbon, Portugal, 12-16 July. Acko...
Keyphrases
towards intelligent organisational information system organisational setting negotiation facility operation research structural characteristic posse coordination certain part multi-participant organisation intelligent software entity decision-making function information management computer-aided support hierarchical society current research xiii world conference artificial intelligence invited lecture integrated support information system modern organisation powerful tool different department aforementioned decision-making process research towards conceptual definition 12-16 july main argument computer-based information system decision-making process intelligent aiding organisational environment specific type consistent assistance
