Abstract

This paper is intended as a contribution to analysis of the implications of viewing offices as open systems. It takes a prescriptive stance on how to estalish the informationprocessing foundations for taking action and making decisions in office work from an open systems perspective. We propose due process as a central activity in organizational information processing. Computer systems are beginning to play important roles in mediating the ongoing activities of organizations. We expect that these roles will gradually increase in importance as computer systems take on more of the authority and responsibility for ongoing activities. At the same time, we expect computer systems to acquire more of the characteristics and structure of human organizations.

Citations