BibTeX
@MISC{Gasser86theintegration,
author = {Les Gasser},
title = {The Integration of Computing and Routine Work},
year = {1986}
}
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Abstract
This paper presents some results of a detailed empirical study of routine computer use in several organizations. We present a theoretical account of computing work and use it to explain a number of observed phenomena, such as: --How people knowingly use "false" data to obtain desired analytical results by tricking their systems. --How organizations come to rely upon complex, critical computer systems despite significant, recurrent, known errors and inaccurate data
