Abstract

In 2020, digital systems will be an integral part of the interaction between people. They will help both in the maintenance of each person’s individual perspective, and in the interplay between peoples ’ differing perspectives; they will help people and organizations respond effectively to local circumstances, and maintain the coherence as necessary for effective concerted action. To make this possible, digital systems will be far more engaged with their users, and will be far more supportive of the change, ambiguity and inconsistency intrinsic to social activity. Human-computer interaction will therefore come to be constitutive, not merely of the interface between person and machine, but of many aspects of human society.

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