Abstract

Abstract. In this paper, we sketch a model of what people do when they search for information on the web. From a theoretical perspective, our interest lies in the cognitive processes and internal representations that are both used in and affected by the search for information. From a practical perspective, our aim is to provide personal support for informationsearching and to effectively transfer knowledge gained by one person to another. Toward these ends, we first collected behavioral data from people searching for information on the web; we next analyzed these data to learn what the searchers were doing and thinking; and we then constructed specific web agents to support searching behaviors we identified. 1

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