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Exploring end-user perceptions towards mandated deployment of PDA– based health information systems within Ambulatory Care
BibTeX
@MISC{Sargent_exploringend-user,
author = {Jason Sargent and Lois Burgess and Joan Cooper and Carole Alcock and Dr. Damian Ryan},
title = {Exploring end-user perceptions towards mandated deployment of PDA– based health information systems within Ambulatory Care},
year = {}
}
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Abstract
The impact of many well intentioned technology integration projects has not always been viewed favourably. In fact, many projects are destined to fail from the outset by not considering fundamental IT system investment risks (technical failure, data failure, user failure, organizational failure) [Lyytinen & Hirschiem, 1987]. With any new technology ‘an element of uncertainty exists in the minds of decision makers with respect to the successful adoption of them ’ [Bagozzi et al, 1992]. Uncertainty towards adopting new technologies is not solely the domain of decision makers. Apart from chief technology and information officers, system administrators and help desk personnel, those who ultimately feel the greatest impact and transformation upon work practices from any newly adopted technology application or process are end-users. In mandated technology integration environments, impressions may exist whereby any form of consultative input from end-users is inherently removed, leaving end-users disillusioned with the mandated technology. This research uses an adapted version of Kline’s Groupware Adoption Scale [Kline, 2001] in a preliminary study to ascertain end-user perceptions towards the proposed mandated implementation of a PDA-based point-of-care information system
Keyphrases
health information system end-user perception towards ambulatory care decision maker new technology mandated technology integration environment technology application consultative input uncertainty exists system administrator successful adoption fundamental system investment risk work practice desk personnel end-user perception mandated technology technical failure adapted version data failure many project user failure uncertainty towards information officer chief technology pda-based point-of-care information system organizational failure kline groupware adoption scale kline preliminary study intentioned technology integration project lyytinen hirschiem mandated implementation
