Trust in e-commerce vendors: a two-stage model (2000)
by
D. Harrison Mcknight
,
Vivek Choudhury
,
Charles Kacmar
| Venue: | International Conference on Information Systems (ICIS |
| Citations: | 15 - 0 self |
BibTeX
@INPROCEEDINGS{Mcknight00trustin,
author = {D. Harrison Mcknight and Vivek Choudhury and Charles Kacmar},
title = {Trust in e-commerce vendors: a two-stage model},
booktitle = {International Conference on Information Systems (ICIS},
year = {2000},
pages = {532--536}
}
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Abstract
This study investigates the development of trust in a Web-based vendor during two stages of a consumer’s Web experience: exploration and commitment. Through an experimental design, the study tests the effects of third party endorsements, reputation, and individual differences on trust in the vendor during these two stages. 1.
Citations
| 278 | An integrative model of organizational trust - Mayer, Davis, et al. - 1995 |
| 250 | The Psychology of Interpersonal Relations - Heider - 1982 |
| 159 | Exchange and power in social life - Blau - 1964 |
| 152 | Building consumer trust online - Hoffman, Novak, et al. - 1999 |
| 102 | Consumer Trust in an Internet Store: A Cross-Cultural Validation - Jarvenpaa, Tractinsky, et al. - 1999 |
| 82 | The social control of impersonal trust - Shapiro - 1987 |
| 20 | Initial Trust Formation - McKnight, Cummings, et al. - 1998 |
| 12 | Transference as a means of building trust in world wide web sites - Stewart - 1999 |
| 11 | Trust and the appraisal process in close relationships - Holmes - 1991 |
