Abstract

Abstract. When it comes to buying expensive goods people expect to be skillfully steered through the options by well-informed sales assistants that are capable of balancing the user’s many and varied requirements. In addition users often need to be educated about the product-space, especially if they are to come to understand what is available and why certain options are being recommended by the sales-assistant. The same issues arise in interactive recommender systems, our online equivalent of a sales assistant and explanation in recommender systems, as a means to educate users and justify recommendations, is now well accepted. In this paper we focus on a novel approach to explanation. Instead of attempting to justify a particular recommendation we focus on how explanations can help users to understand the recommendation opportunities that remain if the current recommendation should not meet their requirements. We describe how this approach to explanation is tightly coupled with the generation of compound critiques, which act as a form of feedback for the users. And we argue that these explanation-rich critiques have the potential to dramatically improve recommender performance and usability. 1

Citations