Abstract

this paper, we describe the approach of the European Quality Observatory (EQO). EQO contains a knowledge base which is the base for harmonizing the isolated approaches leading to a reference framework for ELearning quality. First of all, we demonstrate organizational and methodological requirements for the harmonization process. The harmonization process depends on the active involvement of relevant actors (organizations, researchers, users, institutions) in the community of EQO. In this community, the reference model will be further developed in order to facilitate a consensus-based harmonization process. Secondly, the observatory will contain tools to support the implementation of quality approaches. These tools will specifically support the adaptation of generic approaches to a certain context. We show how the observatory will improve the quality of E-Learning environments and educational processes

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