Queue lengths and waiting times for multiserver queues with abandonment and retrials (2000)

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by William A. Massey , Martin I. Reiman , Alexander Stolyar , Brian Rider
Venue:Working Paper, Technion
Citations:14 - 6 self

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4 Internet Supplement to Stochastic-Process Limits -- An Introduction to . . . – Ward Whitt - 2002
150 Telephone call centers: Tutorial, review, and research prospects – Noah Gans, Ger Koole, Avishai Mandelbaum - 2003
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2 Analysis of multiserver retrial queueing systems: A martingale approach and an algorithm of solution – Vyacheslav M. Abramov - 2006
7 Diffusion Approximations for Re-Entrant Lines with a First-Buffer-First-Served Priority Discipline – Hong Chen, Hanqin Zhang
17 Law of large number limits for many-server queues – Haya Kaspi, Kavita Ramanan - 2007
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7 Stochastic Models for the design and management of customer contact centers: some research directions – Ward Whitt - 2002