2002a), “Statistical Analysis of a Telephone Call Center: A Queueing Science Perspective,” technical report, University of Pennsylvania, downloadable at http://iew3.technion.ac.il/serveng/References/references.html
by
Lawrence Brown
,
Noah Gans
,
Avishai Mandelbaum
,
Anat Sakov
,
Haipeng Shen
,
Sergey Zeltyn
,
Linda Zhao
| Citations: | 81 - 13 self |
Document Versions
| 2002a), “Statistical Analysis of a Telephone Call Center: A Queueing Science Perspective,” technical report, University of Pennsylvania, downloadable at http://iew3.technion.ac.il/serveng/References/references.html –Lawrence Brown, Noah Gans, Avishai Mandelbaum, Anat Sakov, Haipeng Shen, Sergey Zeltyn, Linda Zhao |
