2002a), “Statistical Analysis of a Telephone Call Center: A Queueing Science Perspective,” technical report, University of Pennsylvania, downloadable at http://iew3.technion.ac.il/serveng/References/references.html

by Lawrence Brown , Noah Gans , Avishai Mandelbaum , Anat Sakov , Haipeng Shen , Sergey Zeltyn , Linda Zhao
Citations:199 - 30 self

Active Bibliography

Corresponding author: – Lawrence Brown, Noah Gans, Avishai M, Anat Sakov, Haipeng Shen, Lawrence D. Brown, Sergey Zeltyn, Linda Zhao - 2004
204 Telephone call centers: Tutorial, review, and research prospects – Noah Gans, Ger Koole, Avishai Mandelbaum - 2003
1242 Self-Similarity in World Wide Web Traffic: Evidence and Possible Causes – Mark E. Crovella, Azer Bestavros - 1996
659 Self-Similarity Through High-Variability: Statistical Analysis of Ethernet LAN Traffic at the Source Level – Walter Willinger, Murad S. Taqqu, Robert Sherman, Daniel V. Wilson - 1997
14 Telephone call centers: A tutorial and literature review – Noah Gans, Ger Koole, Avishai Mandelbaum - 2003
401 Density Estimation – David W. Scott - 1997
Nonparametric Regression for Problems Involving Lognormal Distributions – Haipeng Shen, Ii Acknowledgements, Haipeng Shen, Supervisor Lawrence, D. Brown
318 Experimental Queueing Analysis with Long-Range Dependent Packet Traffic – Ashok Erramilli, Onuttom Narayan, Walter Willinger - 1996
192 Spatially adaptive wavelet thresholding with context modeling for image denoising – S G Chang, B Yu, M Vetterli - 2000