Active Bibliography

15 The impact of delay announcements in manyserver queues with abandonments: supplementary material – Mor Armony, Nahum Shimkin, Ward Whitt - 2006
Many-Server Queues . . . – Shuangchi He - 2011
27 Engineering solution of a basic call-center model – Ward Whitt - 2005
26 A diffusion approximation for the G/GI/n/m queue – Ward Whitt
Queueing Systems manuscript No. – Ohad Perry, Ward Whitt, Ohad Perry
24 Heavy Traffic Limits for Queues with Many Deterministic Servers – Predrag Jelenkovic, Avishai Mandelbaum, Petar Momcilovic
8 Steady-state analysis of a multi-server queue in the Halfin-Whitt regime – David Gamarnik , Petar Momčilović - 2008
4 Service Interruptions In Large-Scale Service Systems – Guodong Pang, Ward Whitt
43 Fluid models for multi-server queues with abandonments – Ward Whitt
5 Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments – Rouba Ibrahim, Ward Whitt - 2009
22 Staffing a Call Center with Uncertain Arrival Rate and Absenteeism – Ward Whitt
28 Staffing of time-varying queues to achieve time-stable performance – Z. Feldman, A. Mandelbaum, W. A. Massey, W. Whitt - 2005
5 Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals – Yunan Liu, Ward Whitt
Probability Surveys – Guodong Pang, Rishi Talreja, Ward Whitt
9 A Fluid Approximation for Service Systems Responding to Unexpected Overloads – Ohad Perry, Ward Whitt
Heavy-traffic extreme value limits for Erlang delay models – Guodong Pang, Ward Whitt - 2009
2 Sensitivity of performance in the Erlang-A queueing model to changes in the model parameters – Ward Whitt - 2002
150 Telephone call centers: Tutorial, review, and research prospects – Noah Gans, Ger Koole, Avishai Mandelbaum - 2003
9 Telephone call centers: A tutorial and literature review – Noah Gans, Ger Koole, Avishai Mandelbaum - 2003