Active Bibliography

Many-Server Queues . . . – Shuangchi He - 2011
25 Engineering solution of a basic call-center model – Ward Whitt - 2005
11 The impact of delay announcements in manyserver queues with abandonments: supplementary material – Mor Armony, Nahum Shimkin, Ward Whitt - 2006
3 Service Interruptions In Large-Scale Service Systems – Guodong Pang, Ward Whitt
5 Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments – Rouba Ibrahim, Ward Whitt - 2009
16 Staffing a Call Center with Uncertain Arrival Rate and Absenteeism – Ward Whitt
26 The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research – Zeynep Aksin, Mor Armony, Vijay Mehrotra
13 The modern call-center: A multi-disciplinary perspective on operations management research – Zeynep Aksin, Mor Armony, Vijay Mehrotra
2 Sensitivity of performance in the Erlang-A queueing model to changes in the model parameters – Ward Whitt - 2002
5 A Fluid Approximation for Service Systems Responding to Unexpected Overloads – Ohad Perry, Ward Whitt
21 A diffusion approximation for the G/GI/n/m queue – Ward Whitt
QUEUEING MODELS FOR LARGE SCALE CALL CENTERS – Joshua E Reed - 2007
Steady-state analysis of a multi-server queue in the Halfin-Whitt regime – David Gamarnik A, Petar Momčilović B - 2008
2 Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals – Yunan Liu, Ward Whitt
9 Two fluid approximations for multi-server queues with abandonments – Ward Whitt - 2004
20 Staffing of time-varying queues to achieve time-stable performance – Z. Feldman, A. Mandelbaum, W. A. Massey, W. Whitt - 2005
39 Fluid models for multi-server queues with abandonments – Ward Whitt
7 Telephone call centers: A tutorial and literature review – Noah Gans, Ger Koole, Avishai Mandelbaum - 2003
114 Telephone call centers: Tutorial, review, and research prospects – Noah Gans, Ger Koole, Avishai Mandelbaum - 2003