Documents Related by Co-Citation

150 Telephone call centers: Tutorial, review, and research prospects – Noah Gans, Ger Koole, Avishai Mandelbaum - 2003
137 Heavy-traffic limits for queues with many exponential servers – S Halfin, W Whitt - 1981
104 Designing a call center with impatient customers,” Manufacturing and Service Operations Management, vol.4,no.3,pp.208–227,2002. Ishai Menache received his PhD in Electrical Engineering from the Technion in 2008. Subsequently, he was a postdoctoral associa – O Garnet, A Mandelbaum, M Reiman - 1989
28 Heavy-traffic limits for the G/H∗ 2 /n/m queue – Ward Whitt - 2005
121 Stochastic-Process Limits – W Whitt - 2002
34 The multiclass GI/PH/N queue in the Halfin-Whitt regime – A A Puhalskii, M I Reiman - 2000
45 Approximations for the GI/G/m queue – W Whitt - 1993
24 Heavy Traffic Limits for Queues with Many Deterministic Servers – Predrag Jelenkovic, Avishai Mandelbaum, Petar Momcilovic
11 On approximations for queues, I: Extremal distributions – W Whitt - 1984
16 Comparison conjectures about the M/G/s queue – Ward Whitt - 1983
19 Approximations of the mean waiting time in an M/G/s queueing system – O J Boxma, J W Cohen, N Huffels - 1980
13 The effect of variability in the GI/G/s queue – W Whitt - 1980
53 Contact centers with a call-back option and real-time delay information – Mor Armony, Constantinos Maglaras - 2004
129 Stochastic Processes in Queueing Theory – A A Borovkov - 1976
119 2002a), “Statistical Analysis of a Telephone Call Center: A Queueing Science Perspective,” technical report, University of Pennsylvania, downloadable at http://iew3.technion.ac.il/serveng/References/references.html – Lawrence Brown, Noah Gans, Avishai Mandelbaum, Anat Sakov, Haipeng Shen, Sergey Zeltyn, Linda Zhao
43 Fluid models for multi-server queues with abandonments – Ward Whitt
10 D.R.: A light-traffic theorem for multi-server queues – D Y Burman, Smith - 1983
17 Approximations for multi-server queues: system interpolations. Queueing Syst – T Kimura - 1994
8 J.H.A.: A numerical solution for the multiserver queue with hyper-exponential service – de Smit - 1983